What Our Customers Say...

Jim Cox
Wilson Trucking Corporation
June 15, 2010

I know I am the first to complain when things go wrong with carriers so I thought I would be fair and send a compliment as well. Since switching to Wilson, Port Orange Nursing has been getting their orders early enough to stop the complaining. Manor on the Green likes Andy from Wilson so much he is requesting that he get him on all of his deliveries. I was also speaking to Ponce De Leon that has been using Wilson right along since the change and she went out of her way to compliment her delivery driver Jerry and hopes he will be the regular delivery person. Please let Wilson know that their drivers are doing a good job. Thank you for your help on this.

Thanks,
Kregg Spofford

Customer Service Department
Wilson Trucking Corporation
April 8, 2010

I had a skid of medical supplies delivered to my business yesterday by Wilson Trucking and the driver went out of his way to deliver the items. Number one, we do not have a loading dock; number 2, we do not have a tow motor; number 3, we do have a pallet jack and what made a big difference is that I am physically challenged and I could not help him. My warehouse guy was out on a delivery. Your driver was kind enough to break the skid down, take each case off and place on one of my skids and even pulled the my skid into my warehouse. I know for a fact that he did not have to go to that extent, but he did.

I realized after he left that I did not get his name. The name of my company is Provider Enterprise in Hendersonville, TN. The PRO # is xxxxxxxxx. I just wanted to let someone know about this gentlemen.

Thanks.

Billy Messer
President
Provider Enterprise, LLC

(Webmaster's note: This is driver Tim Ray from our Nashville terminal.)

Curtis Collins
Account Executive, Norfolk Terminal
Wilson Trucking Corporation
March 10, 2010

Curtis,

Hey, we had to switch a job at the last minute from Estes to you guys today and it really helped us out because he stayed a little late to get this job out. We were 2 days late on this job and it really made me happy for the help of Wilson Trucking Company...!!! I don't know his name but he told me he took over for Harry today. Thank You For Good Employees....!!!


Ron Delrosario
Shipping Manager
Labels Unlimited Inc.

(Webmaster's note: This is driver Chris Gwynn from our Norfolk terminal.)

Mr. Andy Camire
Terminal Manager - Richmond Terminal
Wilson Trucking Corporation
January 25, 2010

Dear Mr. Camire:

On behalf of the members of Chesterfield Fire and EMS and the Chesterfield Fire and EMS Hazardous Materials Team, I would like to thank you and your stafff or the outstanding support provided to our deparhent on January 19 and 20,2010.

Chesterfield Fire and EMS truly values the parfirership we share with local businesses such as Wilson Trucking. The cooperation you provided us with hazmat training helps us to better serve you and all of the citizens and businesses of Chesterfield County.

Please accept my sincere gratitude and please do not hesitate to call on me or my staff to assist you in any way possible. We look forward to working with you again on future endeavors.

Sincerely,
Edward L. Serrter Jr., Chief
Chesterfield Fire and Emergency Medical Services

Jeffrey Saunders
Wilson Trucking Corporation
January 18, 2010

Mr. Saunders,
I wanted to bring to your attention the actions of Center Manager Brian at your Bristol facility.My name is Jeff Harris and I do Business Development for Southem Air, Inc. based in Roanoke,VA. We are a large mechanical construction company that specializes in HVAC preventative maintenance. We have been in business since 1946, employing over 750 people, and our home office is in Lynchburg, VA.

On Monday January 11th, we had a shipment that was placed with TPI in Johnson City, TN. Originally on Friday we were promised, by TPI, delivery on Tuesday for a job in Front Royal, VA. On Monday the 11th, they could not guarantee that the shipment would be shipped out in time. This was a job of great importance that we needed to have happen on Tuesday for ourcustomer with no excuses. It was late in the day and everyone from TPI had gone home. With no other option to make sure the shipment would ship I contacted your facility in Bristol and spoke with Brian. He told me that his driver would be there within l5 minutes and he would make sure they picked up the shipment. Brian also stated to me that he would call me back and let me know that they did in fact pick up the shipment and that it would get shipped to your Winchester location. Sure enough, roughly 30-40 minutes later Brian called me and gave me that very information. He also asked if there was anything else he could do and then wished me well on the job.

On Tuesday morning I was up by 5:00am tracking the freight and making sure that it did not get hung up in Roanoke and that it was in route to Winchester, which it was. At that point, I called the Winchester facility and spoke with Fred. He said to call him back in a little while and he would let me know that he had the freight and when he could get it delivered. When I called Fred back, he had the freight, but would not be able to get it delivered when I wanted it. THIS WAS NOT APROBLEMI I told him because of our commitments we would come by the facility and pick up.He kept apologizing, but again, this was of high importance and we needed the shipment first thing. He told me he would be glad to help our guy get it loaded when he came by to pick up.My employee called me after he picked up the shipment and stated, "they were very nice and very helpful, and helped me load it into the van". Thank you to Fred and his team!

Not 45 minutes later, after talking to our employee about getting the shiprnent from Fred, Brian called me. He was just calling to let me know that the shiprnent was in Winchester. He stated, "Icould sense the concern in your voice yesterday of the importance of your job and needing this freight, and just wanted to keep you up to date where it was". Wow! Are you kidding me? He did not have to call. As far as I was concerned, he was a GREAT help to me the day before and did everything he could then to ensure the shiprnent was being taken care of.

I wanted to stress to you the great pleasure and satisfaction that I felt in dealing with your whole team but especially with Brian. When Brian called, I asked him what his function was, and he stated that he was the Center Manager. I could not thank him enough for his support.

Jeffrey, too often times, we only hear about the things gone wrong or the areas of opportunities that we have with our people or our service. Let me tell you, Brian went above and beyond to take care of my needs and I wanted to make sure you were aware of that. It is that type of TRULY CARING FOR THE CUSTOMER that makes companies like yours second to none. Please,again, pass along my thanks to Brian for exceeding the customer's expectations.

And yes, the job was completed and our customer was very satisfied.

Sincerely,
Jeff Hanis
Project Development
Southern Air, lnc.

George Benitez
Wilson Trucking Corporation
December 8, 2009

Dear Mr. George Benitez:

This is to let you know, that we are totally satisfied with the service that Wilson Trucking is providing, starting with the Customer service that you provide, and the drivers when they come with the shipment, and the handling of the merchandise is perfect.

This is the second time that we have used the service, and we are very happy with the company. and we will really continue doing business with your company.

Thanks, and we really appreciate your prompt attention every time that we called you.

Sincerely,

Rafael Tejeda
CLIPPER INTERNATIONAL, Salon Equipment
Winter Park, Fl 32792

Wilson Trucking Corporation
December 1, 2009

Dear Wilson (Trucking),

I just received freight on the above (PRO number). This delivery was made by Mr. Jack Wallace. This man is what all your drivers need to be. He was a first class person and had all the skills of a real person! Thank You for sending Mr. Wallace!

Sincerely.
Tony Herrera
Owner, Kitchen Bath Concepts
Nashville, TN

David Collier
V.P. Sales and Marketing
Wilson Trucking Corporation
November 4, 2009

Dear Mr. Collier,

I wanted to drop you a note to compliment my account representative Ferris Goria. We have used Wilson Trucking over the past 9 years under the companies of Peterson Distribution Inc., Amweld Building Products, and Rayhaven Group. During this period I can think of no other sales representative, of any vendor, that has had the commitment to customer service that I have received from Ferris. Always the professional, Ferris has gone above and beyond, time and time again, to make sure that the needs of my clients and me are met. So many times we forget to take the time to thank the people that make our jobs easier. You are fortunate to have people of this caliber in your employment. We will continue to use your company for all of our shipping needs and look forward to our continued relationship.

John T. Speer
General Manager
Rayhaven Group Southeast

(Webmaster's note: Ferris is at our Orlando, Florida terminal.)

Bill Christensen
Global Tranz
October 06, 2009

Bill,

I want to let the DM know about a Terminal Manager with Wilson Trucking. Steve Cox attempted to make a pick up for me that 3 other companies could not achieve.
Although he also could not make the pick up (steep driveway, residential) ,he has gone above and beyond the call of duty in his willingness to solve this problem,
going to lengths I would not expect of anyone. The customer probably won’t go forward, since the revised rate is now probably higher than the value of the returning product,
nonetheless, I think it is important to recognize Steve for his professionalism and willingness to help. I will definitely favor Wilson in the future for any shipments in his region.

Too often, people are quick to recognize failures that our carriers experience. I think it is important to let it be known that Wilson Trucking displays the OUTSTANDING
Customer Service that we all desire to do our jobs well.

Thanks,

Janet Wagner
GlobalTranz
Anaheim, CA 92806

Customer Service Department
Wilson Trucking Corporation
August 10, 2009

My name is Peggy Pickens. I received a delivery today from your company. I have never had such service! The gentleman delivering was helpful and very pleasant. I had a terrible morning and then realized I had missed my shipment. I called the customer service number of the attempted delivery tag and found a very pleasant voice on the other end. That young man did all he could to reach the driver and have him come back to my location. Between the two, they made the delivery a success and made my day better with their unsurpassed service and pleasant, friendly attitudes. Thank you for providing such wonderful service with great employees!

Peggy Pickens
Nashville, TN

(Webmaster's note: She is writing about Nashville dispatcher, David Hammond and Nashville driver Craig Renaldi.

Dan Runion
Wilson Trucking Corporation
July 29, 2009

Good Afternoon Dan!

I just wanted to thank you so so much for helping us out yesterday with our mess up in Florida. The driver picked the batteries up yesterday afternoon and took them right over to our customer – the same day - amazing. It is so wonderful to have a trucking company you can actually depend on!! I’ve dealt with many trucking companies and I have to say Wilson Trucking and yourself as well as all of the staff I have talked with, are truly outstanding and a pleasure to work with.

I look forward to a long relationship with Wilson Trucking! As I told you before, you are our #1 carrier! Hopefully business will pick up in the near future and we can pass more business your way.

Thank you again for all that everyone at Wilson Trucking does of us! And please make sure that driver is commended for me. Our customer said he was great to deal with!! We truly appreciate you guys!!!

Jenny Wilson
Carolina Industrial Products Inc
West Columbia, SC 29172

(Webmaster's note: Miami driver Ernie Alejandro and dispatcher Bobby Wetzel are the ones who made this happen.

Wilson Trucking Corporation
July 27, 2009

Dear Sir/Madam:

I am writing to say thanks very much for your hard working and helpful employee, Ms. Anetra (Vaughan), at Wilson Trucking Corporation at Newington, VA Terminal.

She is a such a helpful employee and dedicated to customer service toward every client. Every time I call she always helps to solve the problem fast and reliably.

I think that such an employee will help the the company to survive these tough economic time.

Kind Regards,

Sokun Nhem
Air Imports Operation
AIRSCHOTT, INC.
Washington, DC

Wilson Trucking Corporation
June 22, 2009


We here at MATCO TOOLS BY TERRY would like to Thank You so much for the excellent service we have had with our deliveries by your truck driver "BUTCH". All of our deliveries have arrived as scheduled and NO DAMAGE to any of the merchandise. We have used other trucking company for our freight in the past and the service was not up to par. Butch is a great worker!! He really deserves a pat on the back!

Thank You again,

Terry & Kelly Whippie
Matco Tools By Terry
Lecanto, FL

(Webmaster's note: This is driver Robert "Butch" Lowrey from our Tampa terminal.)

Wilson Trucking Corporation
May 5, 2009

Hello,
Your employee Kim Kennedy delivers products to us. He delivered a large order of medical supplies today. He had the best attitude. He is kind to our staff, our residents and families. Mr. Kennedy excels is his willingness to help others and that is a rare commodity in this day and time. He displays wonderful customer services skills. You, as an employer, should be proud to have someone of this character.

Hats off to you Mr. Kennedy for "many jobs well done"!

Please be so kind to make sure he knows that we appreciate his good work.

Shelby E. Davis, Administrator
Joseph C. Thomas Center
Richfield Retirement Community

(Webmaster's note: This is Standard of Excellence Driver Kim Kennedy from our Roanoke terminal.)

Mr. Donnie Houser
Manager, Fishersville Terminal
Wilson Trucking Corporation
April 28, 2009

Mr. Houser,
I am writing this email because of an experience my son had today, with your driver, Greg. For most of his life, our son has been taught about the value of good customer service and recognizes it when he sees it. I manage commercial and residential properties in the Charlottesville Area and my husband owns a remodeling company. Our son has worked for both of our companies. He made it a point to call me, as soon as the furniture was delivered today, to say that Greg was very friendly, professional and exceptionally thorough.

All too often managers and co-workers hear the negative and the positive experiences get unrecognized and/or forgotten. I can tell you our son will not forget this positive experience and my company will use Wilson Trucking, whenever possible, in the future. Our sincere thanks to Greg; please pass this on to him and thank him for all of us.

Sincerely,
Tammy Garrison

Tammy Garrison
Infinity Management, LLC
Charlottesville, VA

(Webmaster's note: This is Greg Graber from our Fishersvill terminal.)

Nashville Dispatch
Nashville Terminal
Wilson Trucking Corporation
April 21, 2009

Jeff Walls goes above and beyond his duties as a Wilson driver. If he sees he will be late he will call us and let us know he will be late. We unload his truck and he will assist with breaking freight down when needed without being asked. He is a great person and Wilson Trucking should be very proud to have him as an employee.

Matthew Gatica
Day Shift Supervisor
Owens & Minor (62)

Bob Kantola
Terminal Manager
Wilson Trucking Corporation
March 27, 2009

Bob,

I wanted to take the time to pass along a few good words about your driver Larry S. He has been delivering to us for some time and he consistently goes above and beyond his duties to help us carry in or move any large items. Today, in the pouring rain, Larry stood out in the rain and helped us move in eleven large flat screens and sixteen other pieces while we had to shift things around in our stock room to accommodate for the new inventory. Larry never complained and had a very positive attitude all the while saying he was just glad to help out. Along with his very helpful attitude Larry is also always very careful with the shipments and treats them as if they were his own. It is nice to find people who still care about their job and try hard to do the best they can.

Thanks for the wonderful service and thank Larry again for his hard work on behalf of Southern Cinema!

Regards,
Dave Striplin
Southern Cinema Design
Home Theater Concierge

(Webmaster's note: This is Larry Stripling from our Lawrenceville terminal.)

Bill Reel
Wilson Trucking Corporation
March 5, 2009

Dear Bill,

Due to the current economic situation, Atlantic Thread is constantly having salesmen call us to ask for our business. I politely tell them that I am not interested in changing freight carriers because we're satisfied with our current carriers.

We are known for being loyal customers to our service providers. We consider WILSON to be one of our strategic partners who has been consistent with delivery and pick-up service that has helped us grow more valuable for our customers.

We look forward to continuing our relationship so that we can get past these economic challenges.

Sincerely,
Denise Kaline
Inventory Manager
Atlantic Thread & Supply Company, Inc.
Baltimore, MD

Jimmy Newton
Terminal Manager, Tampa Terminal
Wilson Trucking Corporation
February 23, 2009

Jimmy,

As we discussed on the phone today, I had a delivery from your driver Jeff Smith on 02-17-09.

Mr. Smith impressed me so much that I made the decision right then to call Wilson Trucking to have a salesman come see me for our freight needs.

Mr. Smith should be highly commended for his actions and great customer service, I am not an easy person to impress since I deal with multiple trucking companies and to be impressed that well that fast speaks volumes for Mr. Smith.

Please let him know as well as others that actions speak louder than words and his actions were shouting how great Wilson Trucking is.

I have also requested that a salesman contact me as soon as possible so that we see if Wilson Trucking and Carillon can work together in the future.

Should you need additional information, please feel free to contact me.

Sincerely,
Leanne Ridenour
Bookkeeper/Purchasing
Carillon Floor Center
Clearwater, FL

Jerry,

I just wanted to let you know that we had to call your truck back after they had already made their regular pick up on Wednesday of this week for a last minute shipment that had to leave our dock THAT day. We made the call for them to come back at approximately 4 pm and your driver was here to pick up within 20 minutes after our call.

This was very important as the shipment was for a new customer who was not very familiar with our LTL cut-off times. Because your driver was able to come back, Wilson picked up two additional shipments that day. It goes without saying that in this day and time we need to go the extra mile for our customers and it's evident to me that Wilson shares in that philosophy.

Our customer was very grateful to us for being able to get that shipment out same-day and in turn I'm very grateful to you and all the staff at Wilson for making it happen.

We continue to receive great service from you, and all the staff at Wilson.

Many thanks!! Keep up the GREAT work!

Matthew Douglas
Operations Manager

LMI
Landgraf-McAbee, Inc.
3556-B Centre Circle
Fort Mill, SC 29715

Lou Montavo
Terminal Manager, Miami Terminal
Wilson Trucking Corporation
February 5, 2009

Dear Mr. Lou Montavo:

I would like to take this opportunity to inform you of the excellent job your Driver, Pedro Perez, has done for us. He is courteous and always willing to help us with the paperwork. Pedro checks the product to make sure it matches the BOL before leaving our warehouse to avoid problems. It is my opinion that Pedro is an asset to your company and you should be proud of the work that he is doing in representing your company.

Sincerely,
Miguel Castro
Operations Manager
Unisource
Miami, FL

Jim Clark
V.P. Operations, Region 1
January 29, 2008

Good day JC. I hope you are doing well.

Earlier this week, WTVA NFK handled the drayage of 5 reefer containers for me. The booking with the ocean carrier was somewhat last minute, but the Container Operations staff in NFK got them all handled nicely. Yesterday, I found out that one of the containers literally missed the boat, due to a stevedore error. In order to avoid this perishable commodity from experiencing further delay of 12 days, I was able to re-book with another ocean carrier.

Your staff quickly came to the rescue picking up up both the delayed container (loaded) and an empty from another carrier and taking both to the NFK yard and transloading. Also, a separate booking for an additional container with the other ocean carrier was made - as a result of the quick response time of the WTVA staff. I have opened a satellite office at the farm recently which will enable me to grow this export business, so I look forward to this growth with your professional staff.

I commend the sense of ownership by Shawn Pepple and Sue Core at the NFK facility. They communicated with me thoroughly throughout the day yesterday and today which enabled my colleague Bernadette Proctor and I to be able to go back to the client and let them know of the missed vessel, but MORE IMPORTANTLY, let them know that a solution had already been developed, thus eliminating delay to the end user in the U.K.

Nice job to the WTVA team!

Regards,
Mark

Mark C. Suddreth
Zalcam Logistics LLC
Wilson, NC

Customer Service Department
Wilson Trucking.Corporation
January 22, 2009

I had a Victory refrigerator delivered yesterday (1/21/09) by a Wilson driver. I can’t quite decipher all of his name from the freight bill but it appears to be Rich B or something like that. There is a consignee record number of xxxxxxxx on the paperwork he left me if that helps identify him.

I just wanted to let your company know how very refreshing it was to meet this young man. He was extremely courteous and very respectful and helpful. Your company should feel a great sense of pride in having an employee of this caliber.

In my future trucking needs, I will not hesitate to use Wilson Trucking wherever possible and recommend you to others due to my impression of your company because of this fine gentleman’s example!

Usually companies receive complaints about their employees and it gives me great pleasure to be able to write this kind of letter instead. I cannot sing Rich’s praises loud enough. Kudos to him and to your company. It is obvious to me that you guys really know the meaning of the phrase “Customer Service”.

Thank you so much for restoring my faith in the commerce industry.

Randy Collupy
Maintenance Director
Magnolia Manor
St. Simons Island, GA

(Webmaster's note: This is Rickey Bigham at our Savannah terminal.)

Customer Service
Wilson Trucking Corporation
Charleston, SC Terminal
January 21, 2009

Your driver delivered my shipment while I was at home and it has been unloaded in the garage exactly where I wanted it.

The driver was most courteous and very nice. Thank you.

Anne Clarke
Isle of Palms, SC

(Webmaster's note: This is Travis Droze at our Charleston terminal.)

Customer Service Department
Wilson Trucking Corporation
December 24, 2008

On December 23, 2008 at about 3:00 I had the pleasure of meeting and having the help of one of your drivers. Roger arrived at my building and contacted the proper point of contact for the delivery, who happened to be out for the day. I was contacted to receive the delivery but was 20 minutes away from the delivery location. Upon my arrival I noted that the three pallets of new computers were on the loading dock. When Roger asked me to sign for delivery, I said that I would oblige as soon as the pallets were moved to the 18th floor. Roger informed me that delivery was only authorized to the loading dock.

I am not sure whether it was the discouraged look on my face having been baited by the guy who was supposed to receive this shipment and is on vacation or Roger noticing that I was wearing a jacket clearly identifying me as a Disabled American Veteran or if it was his Christmas sprit, but Roger moved my three pallets off the dock into a secure area. That is what I call customer service.

I thanked Roger yesterday, but please pass my thanks on again as it is well deserved.

Sincerely,
Howard May
GSA Region 4 Wireless Manager
Atlanta, GA 30308

Mr. Charles L. Wilson
President
Wilson Trucking Corporation
December 15, 2008

Dear Mr. Wilson,

Agri-Business Technologies, Inc is most likely your smallest account but Wilson Trucking is our number LTL freight carrier because of the efforts of Mrs. Judy Carr...

You, Mr. Wilson, have one great employee and we have one great Account Executive to work with. Your company does a good job for us and you should be very proud of your entire group and especially proud of the fact that you have Judy Carr...

Thank you for all the help and service we receive from your fine company and thank you for having Judy Carr represent Agri-Business when we have transportation needs.

Merry Christmas to you and to all of your employees!

Sincerely,
William I. Shipp
Vice President
Agri-Business Technologies, Inc.

Nashville Dispatch Office
Wilson Trucking Corporation
Nashville, TN
December 12, 2008

Dear Sir,

My name is Melanie Johnson and I would like to share with you a pleasant experience I had with one of your drivers, Ronnie Warren.

I am a quadriplegic from a motor vehicle accident versus an eighteen wheeler. I was expecting a delivery with your company today, Friday, December 12. When your dispatcher, Lisa, called to set-up the delivery, I asked if the driver would call my aid’s cell phone so I could leave my physical therapy early to accept delivery. She very politely informed me that he would call her cell one hour prior to the drop off.

Anxiously waiting for my furniture, my aid and I left therapy early. We had just entered my home when Ronnie Warren called. He informed me that he was a couple of exits near me, but had to be several miles away at a certain time and “would it be a terrible inconvenience if he made my delivery at 5:00 p.m., instead of 4:00 p.m.”

I’m writing you to tell you how impressed I am with Mr. Warren. I appreciate his honesty and integrity he displayed today. As I’m sure you’re aware, the cable or any other utility company gives you a time frame on when they will show up and sometimes, but rarely, even show up.

Mr. Warren’s promptness, politeness, and professionalism is refreshing in today’s society.

Very Respectfully,
Melanie Johnson
Clarksville, TN 37043

Sent: Wednesday, December 10, 2008
To: Bruce Christopher, Guest Supply
From: George Benitez, Wilson Trucking
Subject: Tampa deliveries

Dear Mr.Christopher,

I just wanted to say thank you for informing me in advance of our deliveries in the Tampa area. As we communicate between one another, we are better able to serve all customers.

Thanks again.
Sincerely,
George


To: George Benitez, Wilson Trucking
From: Bruce Christopher, Guest Supply
Sent: December 11, 2008

Hey George,

The thanks need to go to Todd, he's the one that gave me your number in case I needed help. Now I want to thank you and your staff in Tampa. Your team had all my delivery to the customer by 3:00pm. just like we talked about. I look forward to working with Wilson in 2009.

Thanks again,
Bruce


To: Jimmy G Newton Jr., Wilson Trucking; Donald C Maguire, Wilson Trucking; Jeffrey W Saunders, Wilson Trucking; David Collier, Wilson Trucking
From: George Benitez, Wilson Trucking
Date: December 11, 2008

Dear Mr.Newton,
Thank you very much for all your help,please pass the word along to Jason in dispatch and Debbie in customer service and of course your drivers that made this happen.

Sincerely,
George

Darryl G Mandernach
Terminal Operations Manager
Wilson Trucking Corporation
Miami, FL

December 3, 2008

Hi,
I am Carol, with McKesson customer service. I am taking a moment to tell you good things about one of your Wilson Drivers. One of our customers, Kim Cote (of Avante at Boca Raton), says she "loooves" her Wilson driver. His name is Marcius. He is so patient and he has to zig zag through their crowded aisles to make their delivery. He is always a joy to see and you can time your watch to him. She really likes that he comes about the same time every delivery. If he does not show up, she starts to worry.

We in customer service cannot say enough about how much we like to hear the good things. He came in while I was on the phone with her and I told her to tell him to keep up the good work.

Thank you,
Carol Coleman, CSR
Eastern Region Service Center
McKesson

(Webmaster's note: This is Marcius Azard at our Miami terminal.)

Dale Duke
Terminal Manager,
Wilson Trucking Corporation
Nashville, TN

November 19, 2008

Just got a call from Matt Sledge. He is a Snap-On dealer. He had a shipment out in Smyrna today and we always meet him to get him his freight. He wanted to let us know that Craig does an outstanding job. He is very courteous and goes out of his way to make sure that the job is completed above expectations. He said the other trucking companies that he deals with aren't half as nice and do only half the job.

David Hammond
Dispatch, Nashville Terminal
Wilson Trucking Corporation

(Webmaster's note: This is Craig Renaldi at our Nashville terminal.)

Brian Martin
Wilson Trucking Corporation

October 10, 2008

I just spoke with Anita Hayden @ Royal Mouldings; she is in the receiving dept. She asked me to pass along a message to you about Joe Denton. She said she deals with 15 or so drivers daily & she said Joe is the nicest, most helpful one she has the pleasure of dealing with. She said he is always patient, never rushes her, & is always willing to help when needed.

Thanks,
Traci !!
Bristol Customer Service
Wilson Trucking
Bristol, TN

David Reynolds
Account Executive
Wilson Trucking Corporation

September 9, 2008

Dave,

I think you know us by now. We are not afraid to raise issues or concerns. As we stated in our meeting, Wilson is meeting all our expectations.

We agree we have moved from a vendor/customer relationship to a partner relationship. Day to day operations need to maintain their current service in delivery, damage and communications. I have no doubt this will happen

Regards
Ray Hunt
LED Division Logistics Manager
Thermo Fisher Scientific
Asheville, NC

David Collier
Vice President, Sales and Marketing

August 11, 2008

David,

Recently, someone from your Charlotte terminal noticed smoke around our Statesville Road Facility next door and called the Fire Department. As it turned out, it was smoke from another source which turned out to be a blown tractor tire and resulted in a false alarm. This was good. It also set into motion our back up plan which worked as we had devised it with managers being notified as well as other key personnel.

The point of my email is to thank you and your associates at Wilson for taking the time to call and for being a good neighbor to Bonded. It’s appreciated and a sincere thanks is in order to let you know how nice it is to have good neighbors that watch your property. Had the event been a real incident, we would have been well protected by the early notification that came via Wilson Trucking Company.

Please make sure this gets to the proper person(s) and special thanks from Bonded Logistics.

Mark A. Andrews
Vice President
Sales & Business Development
BONDED LOGISTICS
Charlotte, NC 28269

Human Resources Department
Wilson Trucking Corporation

July 23, 2008

To whom it may concern,

I deal with the ladies that work in your Charlotte terminal almost on a daily basis. Lori James and Tracey Wood are the two that I deal with the most; however, I have talked to others when these two are not available. I always get great service and assistance and have grown to know these ladies on somewhat of a personal level. There are always professional and helpful. If I have a question that they are not able to answer themselves, they make the extra effort to get an answer for me. I hope that you will make sure that their work does not go unappreciated. Having contacts that are as knowledgeable and kind as they are makes my job at Lennox much easier.

Thank You,
Travis Hilderbran
Lennox Ind.
Shipping and Receiving Department
Charlotte District

June 18, 2008

I received a phone call from Ruth with Davis Frost today about some of their customers.

She said that they wanted to pass along to us how courteous and helpful our drivers are when they are making deliveries.

The first customer is Power of Color in Richmond and the other is Swann Paint, in Reidsville, NC.

I would like to take this opportunity to thank you all for the hard work and please, pass this along to the delivery drivers so they will know that their work is much appreciated and well worth the effort.

In this day and time we don't get too many compliments so I wanted to pass this along to your respective terminals.

Thanks again and keep up the great work.

Donald Thomas
Terminal Manager
Lynchburg Terminal
Wilson Trucking Corporation

Customer Service Department
Wilson Trucking Corporation

May 20, 2008

Hello, my name is Heather Usary and I work at Superior Business Associates in Greeneville, TN and I was just wanting to brag on one of your truck drivers that delivers and picks up for us, Tommy. He is always friendly and we have never had any problems from him. We just want to give him the recognition that he deserves.

Thanks,
Heather Usary
Shipping Dept.

(Webmaster's note: This is Tommy Morrell at our Bristol terminal.)

Leigh Ann Clark
Emerald Expedited
Debbie Robertson
Fishersville Terminal
Wilson Trucking Corporation

May 9, 2008

Ladies,
THANK YOU BOTH for all your efforts yesterday. It is not often, anymore, that you can call somewhere for assistance and receive the type of customer care that you both extended to me. not only were you both very cordial and patient with my MANY phone calls and questions, but you also took the time to call me back with alternate solutions.

With your assistance, my driver picked up around 3 am this morning and was back to our plant in plenty of time to meet our production needs and supply our employees with a full working day.

We will certainly keep your Company at the the top of the list in the future when deciding which carriers to use for our shipments.

Again, Thanks and have a wonderful weekend.

Lorrie Ketterman
Asst. General Manager
Oldcastle Glass
Warrenton, VA 20187

David Collier
Vice President, Sales and Marketing

April 4, 2008

Mr. Collier,

I had to take a minute and let you know what an asset Leanne is for Wilson trucking!! I called very late in the afternoon on Thursday, April 3 for assistance to get several deliveries set up for early next morning delivery. Leigh Ann was polite, professional, patient and so very smooth in assisting me with these issues. She went above and beyond last night when she called my cell to let me know everything was set up and not to worry…I had to leave early for an appointment. She managed to top that by checking these deliveries today (on her day off, I knew she was off because the last e-mail I sent her yesterday I received her out of office) and calling me to confirm all deliveries were made. I was very impressed, as I have called trucking companies literally hundreds of times a month and have never had such a delightful experience. I was working with Buddy today and he was very pleasant as well …You are very fortunate to have such fine employees!! KUDOS TO YOUR TEAM!!

Thank you for your time,
Trudy

Trudy Reiter
Medline

Customer Service .
Wilson Trucking Corporation

April 1, 2008

Good afternoon,

I am the Site Manager of a newly expanded Veterans Administration outpatient clinic in Baltimore, MD. I am under a lot of pressure to meet demands of this expansion while we are still seeing our veterans during all of it. I wanted to stop everything to give kudos to your driver who just delivered some sinks to our clinic. All I know is his first name, Carlton. His trailer was xxxxxx and the shipper’s no is xxxxxxxx. I wish I had more information because I am sure a large company like yourselves with amazing rewards (I’ve been on your website) has some form of recognizing a job well done. He went out of his way to accommodate the precise delivery of his many palettes. He mentioned that he normally drops them off on a loading dock, but we do not have one. He had to maneuver through the clinic and left each one of these pallets wherever I asked him too. He was most willing to please me and did so with a pleasant attitude.

Please convey my appreciation to Mr. Carlton.

I’ve included the construction company TMI on this email so they can see what type of service their requested vendors are supplying.


Andrea F. McKoy
Health Systems Specialist for Managed Care
LR Site Coordinator

(Webmaster's note: This is Carlton Wilhoit at our Newington terminal.)

Thanks for the update, Judy. Usually the first couple of shipments with a new carrier go terribly wrong - it's nice to see Wilson's attention to detail. I have a very good feeling about this relationship.

Gregory Coleman
Transportation Planner
JERICH USA, Inc.

Linda O'Neal
Wilson Trucking
Chesapeake, VA

February 6, 2008

Dear Linda,

I just wanted to write to you and say thanks again for all of the hard work that you guys do at Wilson. You are definitely a favorite here and we really appreciate all of the last-minutes pick ups and that you and truckers there work so hard to make happen for us. Please tell Bobby and all of your guys and girls there that we really love the service that you that you all give and that all of the hard work that you guys do there is GREATLY appreciated. Please be sure to pass the message on to everyone so that they also know that we think that you all are terrific! Thanks and have a super evening! J

Liz

Elizabeth Morgan
Traffic Department
Barthco International, division of Ozburn-Hessey Logisitcs
Norfolk, VA

Leigh Ann Clark
Emerald Coordinator
Wilson Trucking Corp.

February 7, 2008

Leigh Ann,

I just want to thank you for doing an outstanding job in getting this Emerald Freight expedited. This was a very big priority for us and from the very beginning you gave me the sense that you would get it done.

Wilson Emerald will be our first choice carrier if our needs require this service in the future.

Thanks a million.

Vickie Bott
Barr Laboratories
Forest, VA

February 1, 2008

I wanted to take this opportunity to send this email because of the outstanding service I receive from the fine folks at your Lexington, SC terminal. If all of your terminals operated as this one does I believe your customer base would be filled with customers as loyal to your company as we are here at Merritt Veterinary Supplies, Inc.

Just this week we shipped a pallet of canine food (referenced above) to the Vice President of Hill’s Pet Nutrition whose pet food we distribute in the Carolinas and part of GA. This was not the first time we had done this movement but as usual once I contacted Doris I knew everything on Lexington’s end would be handled with no problems. Doris kept me in informed of all of the details even when the deliver had been made so that I could contact Mr. Wages to confirm. Mr. Wages once again commended me on my choice of LTL carriers and I let him know I considered Wilson Freight one of the best. I also recommended that he let his other distributors and in house DC’s know of the quality of service Merritt Veterinary Supplies, Inc. receives from Wilson.

Too often shipping managers only find the time to complain about service and pricing but I wanted to take this time to thank:

Mike Tuten, Tom Elkins, Dan Runion, Tim Starks, and the best LTL Customer Service Rep. I have dealt with in 22 years of freight, Doris Jones. You have an outstanding terminal in Lexington and if I can do anything to promote or help your business in this area please do not hesitate to call on me.

With the utmost respect for your company:

Sincerely yours,

David Fudge
Sr. Logistics Manager
Merritt Veterinary Supplies, Inc

February 1, 2008

Joe (Williams) had a delivery on pro xxxxxxxx today. This was supposed to go to a forwarder in Miami but was consigned to the buyer in Miramar in error. Consignee wanted to refuse the shipment and have it come back to the terminal for reconsignment which would have created a return. Joe took the initiative to prevent this. He got the information on where the shipment was moving to in Miami and called me. We were able to spot quote the move for Auto Leather and we secured the new shipment. By doing this Joe was able to secure a clear delivery and create an extra outbound shipment for the terminal.

When drivers like Joe Williams step up and take the path less traveled, it puts Wilson Trucking in a whole other light in the customers' eyes.

As info
Michael Lassen
Account Executive, Wilson Trucking
Miami, FL Terminal

Mr. Chuck Wilson, President
Wilson Trucking Corporation

Dear Mr. Wilson,

I'm writing this letter to inform you of my several, very pleasant, delivery experiences with one of your employees, Mr. Chris Locklear.

I needed some mattresses delivered before Thanksgiving because I was having a holiday family reunion dinner weekend and I needed the beds for my guests. I was notified by the company that I had purchased the beds from that they had been shipped and was advised to contact Wilson Freight in Exmore for delivery information.

I called your Exmore branch and spoke with Mr. Locklear and advised him of my dilemma. Not only was Mr. Locklear very pleasant, helpful and very easy to deal with but he went out of his way to make sure that the beds were delivered in time so that my holiday family reunion would not be spoiled. I give him high praise.

This occasion was not the first time dealing with Mr. Locklear. There were several other occasions and I have to say all were handled equally extremely professional, very pleasant, uneventful experiences.

Mr. Chris Locklear clearly is one of the nicest, most helpful, most professional and most pleasant service persons that I have had the pleasure to come in contact with in a long time.

Thank you, Mr. Wilson, for having him as an employee.

Very Sincerely,
Patrick C. Johnston
Hacksneck, VA

Deborah Deal
Account Executive, Savannah, GA
Wilson Trucking Corp.

January 18, 2008

Good afternoon,

I have been dealing with Atlanta at least 3-5 shipments per week and I would like to tell you how good they are! Gene in dispatch is courteous, concise, friendly, knowledgeable and they pick up and deliver when they say they are. Job well done. You always hear about the bad things, but I am a firm believer in sharing the good too. Please pat them on the back. I know it's not much business they are doing for us, but we appreciate the service.

Have a good weekend.

Sincerely,
Jenifer S. Rowland
Domestic Transportation Specialist
DJ Powers Co., Inc.
Savannah, GA31405

Jerry Smith
Account Executive
Wilson Trucking

January 17, 2008

Jerry...... just wanted to let you and the guys at Wilson freight know that you guys are the best, man! Please give them a hand shake for me.Thanks a million to you and everyone for superb service on the Emerald Service shippment that that you carried to Florida for us Tuesday, the 15th. Sorry to have laid it in your lap at the last minute, but it all came about rather quickly. It was very crucial in the way it needed to go down, and you guys stepped up to the plate, and got it done. Every thing went off without a hitch. We couldn't have done it without the great service that you guys continue to give us daily. Again thanks for everything!!

Randy Kimbrell
Shipping and Receiving Mngr.
American IMC
Rock Hill, SC 29730

LeighAnn Clark
Stephen MrCrary
Wilson Trucking Corporation

January 16, 2008

Thanks for all of the "first class" service on making this shipment a success. I really appreciate both of your efforts in making this happen.

Kevin Jones
Professional Tool Products
Travelers Rest, SC

December 6, 2007

Dale Duke
Terminal Manager, Nashville, TN
Wilson Trucking Corporation

Dale,

Just wanted to pass along because it was so sincere and so from the heart... Yesterday when I was at Moeller Marine, James (the relatively new shipping manager that took over Jeff's position) pulled me aside to tell me just how impressed he was.... of all the TL & LTL trucklines he has to deal with (which is quite a few) David is bar-none a cut --way-- above the rest. Most dispatchers are a pain in the "buttocks" (he used another word) and tell lies all the time to "cover themselves," but David is as honest and nice to deal with as can be, and he really, really appreciated that. He said "there is not another carrier that even comes close to the level of service that David provides."
(((( It made me feel really proud!)))

Anna

Anna R. MacInnis
Account Executive - Nashville, TN
Wilson Trucking Corporation

(Webmaster's note: This is David Hammond, Dispatcher at our Nashville terminal.)

November 30, 2007

Chuck Wilson
President
Wilson Trucking Corporation

Dear Mr. Wilson,

I just want to let you know how happy Clay Werks Ltd is with your choices of reps at the Exmore trucking location. When Damien was there, he was always helpful. I have been pleased that since Damian left (transferred to another location) you have continued to have wonderful representatives work for your corporation. Chris has always been helpful, knowledgeable and prompt with all deliveries, phone calls or any other communication the job entails. As part owner of a business myself, I fully understand how employees can make (or break) a business. I applaud you for your wonderful selection of reps at the Exmore branch and look forward to working with Chris Lockler over the years.

Sincerely,
Diane Lange, VP
Clay Werks LTD
Exmore, VA

November 20, 2007

Chuck Wilson
President
Wilson Trucking Corporation

To Whom It May Concern,

I just wanted to express appreciation to all individuals at Wilson Trucking out of Knoxville TN.

We recently sold all of our siding to a company in GA and decided to call Wilson and use them for the project. I was not disappointed at all! From the customer service (2 Big Thumbs Up to Cliff) to the drivers, they all met our needs and delivered top notch service.

From dropping trailers for us to load, to picking up after hours, they showed why they are the best. Every driver went the extra mile to make sure we were serviced properly and had everything we needed to complete this very strenuous task.

We, here at Gutter Suppliers appreciated all they did. They should all be commended. I know that every opportunity that I have, I will use them. Thanks Again !!

Sincerely,

Michael Simonds
Peggy Webb
Dale Van Horne

Gutter Suppliers Inc.

November 14, 2007

Don Maguire
Regional Director of Sales
Wilson Trucking Corporation


Last night I received a call from Neil Vidi with Riverside Paper here in Miami. He wanted me to pass along a message to everyone at Wilson Trucking.

Riverside Paper appreciates everything Wilson has done to meet their needs and the ease of doing business with Wilson on a whole. The way the Miami team provides the equipment for loading as needed. The way Kevin's team has worked with Riverside and the issues with starting up a new distribution warehouse. The way Walt's team stepped up and resolved a problem with some freight going to Jacksonville last week scored huge points with ownership at Riverside Paper.

Last night we moved our first trailer to Tampa which delivered this morning on time thanks to Jimmy and his people. The next piece of the puzzle will be moving the LTL coming out of Tampa.

Thank You
Michael Lassen
Wilson Trucking
Miami

November 12, 2007

Craig Belden
Dal-Tile

Team - below is a compliment from the store manager and the ROM for the Mid Atlantic region thanking us for the job we did on Friday getting out a emergency order for a customer. Thanks to all of you we were able to help the store out of a jam and show the field that Eldersburg is about Customer Loyalty.

Great job by all!!!

Thanks to Wilson Trucking for stepping up to the plate on such short notice and partnering with us to take care of this customer.

Russell Tyler
Operations Manager 351
Dal-Tile

Good Morning,

I just wanted to thank you and everyone in Eldersburg that helped out with my shipment on Friday. Everything went perfectly. The correct material was picked up at 8 in the morning on Saturday. Thank you for helping me provide great customer service to our customer.

Thanks again,
Andrew Frazier
Manager Dal-Tile SSC 327
Winston-Salem, NC

November 7, 2007

Chuck Wood
Terminal Manager
Todd Tyson
Account Executive
Valdosta Terminal

Chuck and Todd,

I want you both to know we appreciate you delivering Centek's freight the same day you picked it up! Wilson is doing a great job with Centek's freight and we value your commitment to us.

Thanks

Todd Redish
United Shipping Solutions

October 25, 2007

Dan McCoy
Account Executive
Wilson Trucking Corporation

Dan,
I just wanted to let you know that Jo has been a wonderful help. Any time I have any questions I can call her and she gets me what I need or has the answer I need. Today I had a problem with a shipment and she told me she would take care of it and call me back. When Jo called me back she had taken care of everything for me and had made sure that my customer was called and taken care of too. I just wanted to let you know what a wonderful help she is to me and I am sure many others.
Thank you,

Mandy
Blue Ridge Moulding

(Webmaster's note: This customer is referring to Jo Schons from our Roanoke terminal.)

October 26, 2007

Mr. Donnie Houser
Terminal Manager, Fishersville Terminal

I had a delivery to my home today and I wanted to let you know that your driver did an excellent job. Greg was so conscientious of our property and our neighbor's property.

I thought it was absolutely impossible for him to back into our long narrow driveway without leaving huge tire ruts in our yard or our neighbor's yard, but he took his time and did it perfectly even though the ground is sopping wet from all the rain we have had. He can DRIVE a tractor trailer! When he finally backed all the way to our house, he put our delivery exactly where we requested, which was in a small area. I would have been pulling my hair out doing all of that, but he never complained. He was calm and polite throughout it all. You have a good employee :-)

Sincerely,

Lisa Chenoweth
Keswick, VA

(Webmaster's note: This driver is Greg Graber from our Fishersville terminal.)

October 25, 2007

Greetings!

I just wanted to take a minute to let you know how nice the people in your Norfolk office are. I dealt with Karen over the phone twice. She was both professional and personable. I wasn't here when the package was delivered but I was told the driver was extremely nice by several different people.

Would you please forward this to the Norfolk office so that they will know how we appreciated their pleasant attitude? It was a pleasure dealing with your company.

I am assuming Karen and the truck are from Norfolk since that is where the package was on the loading dock to come here...please forgive me and insert the correct office if it isn't!

Thank you,
Sheila


Sheila Crowe
Sales Administrative Assistant
Outer Beaches Realty
Hatteras Island, NC

(Webmaster's note: This Customer Service Clerk is Karen Brown from our Norfolk terminal.)

October 16, 2007

Mr. Donnie Houser
Terminal Manager, Fishersville Terminal

Sir,

I would like to take this opportunity to compliment Mr. Stevens. He arrived late after what must have been a long day. He was delivering a 650lb compressor. I knew it would be extremely top heavy. Together we got it safely off the truck and into my loader bucket which had a hay spear in the way. None the less we got it safely to the ground. Mr. Stevens showed a great amount of patience and I would appreciate it if you brought to his attention my complete satisfaction.

Melvyn A Herwald
Williamsville, VA

(Webmaster's note: This driver is Mike Stevens from our Fishersville terminal.)

October 4, 2007

To whom it may concern:

I just wanted to take a moment to acknowledge the works of your driver today. I arrived home today expecting a delivery and did not see one, I called your office and they called the driver and the driver said it was in the garage (because it looked like it may rain). I had not even thought of checking there. A little while later the driver came back by just to make sure everything was alright and that the delivery was received well.

He went above and beyond what I see most drivers do. He took time to place then equipment inside from the rain and came by to make sure everything was fine. He was very nice and polite.

We always have great dealing with each of your drivers and I just want to say kudos to the driver today.

Thanks to you for having such great drivers!!


Ann Etheridge
All-In-One Mechanical
177 Riverlane Road
Jarvisburg, NC 27947

(Webmaster's note: This driver is Curtis Perry from our Norfolk terminal.)

October 1, 2007

Dear Terminal Manager,

I moved some freight with Wilson Trucking on 09/27/07. This was personally my second time, as a Super Grip Employee to use Wilson. My customer needed this freight urgently, as he was leaving early 10/01/07 to PA. I spoke to my customer this AM. He was on the way to PA. with his tires!!!!! I would like to commend Wilson Trucking on their prompt service.In this case it was a real life saver for my customer . I thank you for making this shipment a priority simply because I marked the B.O.L. HOT HOT HOT. See B.O.L. # xxxxxxxx. Once again I appreciate every effort made by everyone, from you on down to the last driver to touch the freight. I will be quoting Wilson more often! Please see that the Driver gets a copy of this.

Thanks so much!
Robin Hayes
Super Grip
Piney Flats, TN

(Webmaster's note: This terminal manager is Brian Martin at our Bristol terminal.)

September 18, 2007

Mr. Donnie Houser
Terminal Manager, Fishersville Terminal

I would like to thank Wilson Trucking employee David Alt for the pleasant way he handled a very difficult day for me on Friday, September 14th.

I was at Guadalajara, E Market Street, in Charlottesville, VA, and I had been there since 10:00am putting together replacement furniture and packing up the outdoor furniture to be returned to Outdoor Lifestyle, Stanley NC

There was approximately 25 pcs of large furniture that I had taken apart and packed up for return. Around 2:00pm I was informed that the restaurant did not have any place to store all of this until Monday when I could find a freight line to pick up, and to add to my misery it was beginning to rain.

I called my office and they called Wilson Trucking and the dispatcher said she would try to get someone by Guadalajara for pick up.

As it turned out I was not quite finished with the job when David Alt arrived. David was very pleasant and helpful with helping me get all of this onto his truck.

I truly appreciate the manner in which he handled himself.

I had my secretary call and find out this person's name and she talked with Donnie Houser.

Please let David know his actions were greatly appreciated.

Theresa Burton
Charles L Burton Associates
3201 Odd Fellows Road
Lynchburg VA 24501

September 14, 2007

Mr. Jim Clark
Vice President of Operations, Region 1
Wilson Trucking Corp.

Dear Mr. Clark,

Your secretary said I should follow up my phone call with an email. I am happy to comply.

Today (9-14-2007) I visited the Norfolk terminal for the first time, to drop off freight. The facility grounds were immaculate—tractors were parked ‘car lot’ neat, there was no trash in/on the ramp area—it looked ready for a military inspection. (I have been in a few).

Not having been there before, I walked inside and found the office, inside a lady and gentleman immediately noticed me, greeted me with a smile and asked how they could help. (I apologize, I did not get names—I was in a bit of a hurry today, my best guess is the gentleman is the Norfolk terminal director.) Inside the building (of what I saw) was just as neat and clean as the outside area.

I explained that I was a bit of a ‘newbie’ at shipping and needed to ship 9 cartons, 3rd party to Orvis in Roanoke. They provided me the bill of lading, a pen (mine had gone missing) a desk to work, and a person to point out which blocks to check. While I was filling the form, they brought in a man from the dock, introduced me, and said he would help me get things loaded and complete the paperwork. He brought the forklift and skids, we loaded the cartons up, completed the paperwork and I was on my way in under 10 minutes. It would have been faster had I known my part better. Next time I will.

Everyone I dealt with was friendly and helpful. At one time, I was a Chrysler salesman and went through quite a bit of their customer service training. To crib from them, this interaction with the Norfolk, Wilson Trucking terminal was a “Gold Star Moment.” It just cannot get any better.

I have dropped off product at a couple of the ‘Brand-X’ terminals in the Tidewater area because some of my other accounts use them for their third party shipping. I have not taken the time to call their offices and send a note. They did the job and were ‘okay’ but the difference in customer service is like a Big Box department store and Nordstrom’s.

Currently most of my shipping is small and single carton shipping handled by FedEx and larger orders are 3rd party paid (which, I do not mind). If my business grows to need LCL shipments, I will be contacting Wilson Trucking, first.


Best,
Michael Kitchen
brake-fast Dog Food Bowls

September 7, 2007

Linda O'Neal
Import/Export Coordinator
Randy Morton
Terminal Manager
Norfolk Terminal
Wilson Trucking Corporation

Linda, Randy,

I would personally like to thank you both, and all your staff for the time, and effort placed into making this Transload happen, and being successful. I will try, and compensate by directing many accounts, and consignments to your office.

Nice job !!!!!

Have a nice weekend...

Jim Sullivan
Ocean Export
Laufer Group International
New York, NY 10007

August 28, 20007

Mr. John Lay
National Account Manager
Wilson Trucking Corporation

Good Morning,

I had the pleasure of being helped by two women from your organization, Amanda from the main office and Charlene from the local terminal situated near our Atlanta DC. They were both extremely pleasant and helpful and answered my questions quickly. They should be commended for their fine work, and are a tribute to Wilson’s consistent high level of customer service I have encountered during my time at Covidien.

Regards,

Robert Simmons
Transportation Specialist
Covidien
15 Hampshire St. Mansfield, MA 02048

(Webmaster's note: This is Amanda Fitzgerald and Charlene Allen.)

Customer Service Department
Wilson Trucking Corporation
August 29, 2007

I have a small business in Niceville , FL and don't use trucking very often, as UPS, etc can usually handle our small orders. Today, however, I received a large, heavy tool from Harbor Freight and Wilson Trucking delivered it. My business was not open when the Wilson driver attempted delivery (we should have been) and after finding the note that "delivery had been attempted", I called Wilson at 1-866-645-7405. The man who answered was most courteous and helpful and had your driver headed back in very short order. I met the driver in front of the business and he was MOST HELPFUL in getting the freight transferred to my truck. I know that is his job, but he did it with professionalism and reflected credit on Wilson Trucking Corporation.

Would you please convey my appreciation to Wilson Trucking management for Mr. Joe Williamson who delivered to A to Z Sewing & Vacuum on 8-29-07.

Thank you,

Wayne Sander
Owner A to Z Sewing & Vacuum
Niceville, FL

August 20, 2007

Mr. Jim Rogers,
Account Executive
Wilson Trucking Corporation

Dear Mr. Rogers,

I wanted to thank you and Wilson Trucking Corp for the assistance on an urgent shipment for our military. This was an emergency rush order for our troops. I called Wilson, spoke briefly with Jim Davis who managed to locate you and you arranged for the two trucks to pick up our order, and deliver it the next morning to North Carolina, where it was repalletized for international shipment and sent out on a special plane for the troops.

We very much appreciate this help and I am sure that our troops, who will benefit from this, would join me in thanking you if they knew!

I am attaching a copy of two of our newsletters which explain a little about what we do.

Again, thank you for stepping up to the plate on this one!

Charlene Riikonen, President/CEO
Cera Products, Inc.
Columbia, MD 21045

August 20,2007

Mr. Bill Reel, Regional Sales Director
Wilson Trucking Corporation
Greensboro, NC

Mr. Reel,

Please allow me a moment to commend one of Wilson Trucking's greatest assets, Judy Carr. Judy has earned our respect and admiration with her professionalism; which is rare to find nowadays. Judy is extremely efficient, knowledgeable, responsible, attentive, courteous, and patient.

On many occasions, we've had important shipments which have required special attention. Per our request, Judy (without hesitation) has monitored such shipments to ensure a prompt and flawless delivery. This may not seem like a great deal but it is crucial to us. Royal Labs' customers keep us in business and we want to be able to provide them with the best service available; with Judy's help, we've managed to do that time and time again. We can always call Judy with any problem and she quickly responds with a solution. Granted, we at Royal Labs are a difficult bunch but Judy (God Bless her heart) always manages to rise to the occasion,

Royal Labs deals with other representatives from other trucking companies and they do not possess the knowledge or skills that Judy does. Whenever the opportunity presents itself, we proudly use Judy Carr as an excellent example of great customer service.

You are very fortunate to have Judy as an employee. She is definitely an asset to your company and is one of the reasons we look forward to doing business with Wilson Trucking.

Please convey our appreciation to Judy for her excellent service. Best wishes to her and the rest of you at Wilson Trucking.

Paul M. Lieber, President
Royal Labs Natural Cosmetics Inc.
2671 Fort Trenholm Rd.
Johns Island, SC 29455

August 16, 2007
Mr. Jim Clark
Vice President of Operations, Region 1
Wilson Trucking Corp.

Hi JC.

I hope you are doing well and staying cool.

I just booked a small Emerald Service shipment with Buddy Munson in Fishersville. It is a small shipment from RDU to Washington, NC, but I would like to point out that it was a very smooth process getting this set up through him for Monday delivery 08/20.

Nice product that WTVA has, in my opinion. This lane is becoming more and more frequent due to imports from Italy, so hopefully as my agency grows, so shall this business from RDU.

Regards,
Mark

Mark C. Suddreth
Zalcam Logistics LLC
Independent Agency - Wilson, NC

July 30, 2007
Mr. John Melick
Account Executive, Hope Mills Terminal
Wilson Trucking Corp.

John,

I would like to extend a very special thanks to Buddy and Leigh Ann at the Emerald desk for their outstanding service with our shipment that we needed to get picked up at the Delta air cargo terminal. I was told by Delta that the shipment was ready for pickup, only to find out that it still had not cleared customs.

Buddy and Leigh Ann worked nonstop to ensure this shipment would be picked up and delivered to our facility. They spent enormous amounts of time on the phone with Delta, and I wanted to make sure that their Manager knew just how great they were.

Please extend our special thanks, and make sure their Manager knows what a great job they are doing. It is a pleasure to be able to pick up the phone and get the service that they provided!!

Thank you,

Jim Richter
DC Manager
Dayco Products, LLC
Fayetteville, NC

(Webmaster's note: This is Buddy Munson and Leigh Ann Clark.)

July 27, 2007
Mr. Chuck Wilson
President
Wilson Trucking Corporation

Chuck,

I hope this email finds you well! I wanted to let you know that Wilson bailed our company out of a jam last night. (A jam Garco caused.) An order was supposed to ship yesterday for one of our large clients, but we failed to ship it. I found out about this at 7pm last night. I called Steve Holmes at your North Atlanta Terminal and asked if there was any chance this could be picked-up and delivered to Jacksonville, FL the next day. Knowing something about the business I knew this was a long shot (with our location). Steve advised me he would divert a driver over to our location to pick it up and that he would get the order (4 pallets) to Jacksonville Friday. The driver picked the shipment up at 8:15 and the shipment is in Jacksonville now! Wow !! We cannot ask for better service than this; our client is extremely happy that this important order made it through. Steve’s commitment to customer service was outstanding.

Thank you !!!

John Ashworth
GARCO Inc.
Alpharetta, Ga. 30004

(Webmaster's note: This email was received at 9:47 am on Friday, July 27th.)

July 17, 2007
Mr. Chuck Wilson
President
Wilson Trucking Corporation

Dear Mr. Wilson,

On behalf of Father Planty, Pastor and Holy Family parish here in Dale City, I wanted to extend to you our utmost gratitude and appreciation for donating the use of a 53-foot trailer this past July 1-3 for our church pew renovation. The transportation of the pews to our Church was the most critical aspect of this project, and we could not be happier with the results.

In addition, thank you for allowing Mr. Kenneth Kuendel to perform this service and transport our new pews to the church. His aid in this endeavor made the process go as smoothly as possible. We have been truly blessed by his professionalism and generosity to our parish.

Please be assured of our prayers for you and your family as we continue our common cause to give glory to God through our work on Earth.

Yours in Christ,
Father Michael J. Dobbins
Parochial Vicar

June 15, 2007
Jerry A Cruise
National Account Manager
Wilson Trucking Corp.

Mr Cruise,

I wanted to let you know I was very happy with the service received today by one of your shippers out of your Fredricksburg office. I cannot find his name on the shipping notice..., but he was extremely courteous, easy to work with in a difficult situation, and went the distance to get my oven safely to my residence. My 330# Thermador oven arrived in what appears to be excellent shape.

Your dispatchers were great to work with as well - they were flexible enough to let me choose an alternative date, said delivery would be between noon to five, and he was here at noon! How refreshing! I will be sure to consider Wilson Trucking first for all my future trucking needs.

Laura O'Connor
Hollywood, MD

(Webmaster's note: This driver is Joseph Forster from our Fredericksburg terminal.)

May 30, 2007
Dale Duke
Wilson Trucking Corporation

Hello, Dale,

My name is Teresa Church and I am the shipping Manager for Lewisburg Printing .I just wanted to send this email about a driver that we used to have and you have taken him away. His name is David Brown I know that you have taken him away to help the company, Wilson Trucking, and I understand this, but I also wanted to let you know that I miss him alot, a whole lot.

David did not only pick our freight up, there were times when the freight wasn't exactly ready, and David would wait for this and help prepare the pallet or pallets for shipping.

I know that with being the shipping manager with my company that I have used several trucking companies and there has never been and never will be a replacement for DAVID BROWN.

I could always depend on David and go on home after work if he was running late and I knew without any doubt that by morning my freight would be picked up.

(David's replacement) is good, do not ever think that he is not, but .... there will be no replacement ever for David Brown.

I do not know what you all pay David but if everyone had a David Brown then it would help make the shipping process an easier job.

Thanks .
Teresa Church
Lewisburg Printing
135 Legion Avenue
Lewisburg ,TN

May 11, 2007

Hi Gary.
Just thought I would let you know how the delivery yesterday went on your latest shipment to In The Woods. The Asheville terminal manager (Wade McElreath) personally delivered the shipment so that he could meet the owners and assure them that we will serve them in the manner they require. I think we have made believers out of them.

Dan McCoy
Wilson Trucking Corporation

Dan,
Thanks to all you guys for going out of your way to please this customer. Especially to Wade (McElreath) for making this delivery. It says a lot for Wilson. I get caught up too often in price, when the real value is in the handling of situations like this.

Gary Bowling
Uttermost

(Webmaster's Note: This is a email exchange regarding a shipment from Uttermost to In The Woods.)

May 10, 2007
G.A. Presley
Manager, Conover Terminal
Wilson Trucking Corporation

Dear Mr. Presley,

I wanted to thank you and commend you and your company for your excellent service!

You went the extra mile (no pun intended) to ensure that our delivery got to our remote location. Furthermore, you were gracious and understanding about the problem of delivering in a mountain location with a crusher-run road, to the point of personally delivering the weighty item with a van.

You were polite and professional throughout, even though it required extra time and effort on your part. You willingly offered to help us move the heavy item up off the driveway onto the porch. As the item weighed over 400 pounds, that was above and beyond the call of duty. We thank you personally, Mr. Presley.

My wife and I are grateful and recommend you heartily to any other customer that would use your trucking company. (You can use our testimonial, if you like.)

Please share this letter with your management. You deserve more than a pat on the back.

Sincerely,
Charles and Jody Bargerstock
Deep Gap, NC

May 3, 2007
Dale Duke
Wilson Trucking Corporation
Mr. Duke,

I want to take this opportunity to let you know that Craig, who picks up here at our distribution center, is one of the best drivers in the industry. We think the world of him, and appreciate the fact that he is really on top of his game.

I would like to relay an incident from earlier this week....My guys pulled an order of chairs to be shipped to VA. The order called for 9 cartons of chairs, and a chair cart, which should have been 500+ lbs shipping weight. In error, the warehouse staff pulled just 9 chairs and the cart, secured them to a pallet and had them ready for pick up on the scheduled day. Craig actually is the one who pointed out that the order didn't look or feel like 500+ lbs. They then realized their error, and were able to hold the shipment for the next day and correctly pick the order. This obviously saved us in freight charges, and the embarrassment we would have suffered had our order shipped out incorrectly. All because Craig caught the error on the shipment.

Many times the drivers pull in and pull out to the next pick up and just sign the BOL without really looking at it. On our end we try to make sure the information is correct, but errors happen. We have always found Craig to be friendly and willing to go above and beyond the call of duty. I just wish all of the carriers had at least one "Craig"....and of course I would hope they were all assigned to Murfeesboro!

As a Customer Service Manager, I am always impressed by those who treat their customers as I would treat my own. I am also a firm believer in giving credit where credit is due. So, whatever Wilson does for recognizing outstanding performance in employees...please consider Craig! If ever I need another warehouse guy, I just might try to steal him from you.....

Best regards,

Jill Thomas
Customer Service Manager
Resilient Furniture, Inc.
Murfreesboro, TN

(Webmaster's note: This is driver Craig Renaldi who works from our Nashville terminal.)

April 20, 2007
Pam Childress
Customer Service
Wilson Trucking Corporation

I don't want anything except to let you know what an AWESOME job you do for us and our customers. You're all loved more than you know and we literally couldn't function without you. When you see another Wilson Trucking employee today, tell 'em how much they're appreciated!!!

Donald Wilson
Supply Account Manager
Xerox Corporation
Nashville, TN

April 26, 2007
Wade McElreath
Terminal Manager
Asheville, NC

We picked up our first shipment from Daniels Communications yesterday. I followed up with Stan Robinson this morning to let him know about what time this would deliver in Conover. He said that our driver was very courteous and friendly and when he left he thanked him for the business. Stan said that he was very pleased with his first LTL shipment with Wilson Trucking.

Thanks,

David Reynolds
Account Executive
Asheville, NC

April 25, 2007
Customer Service Department
Wilson Trucking Corporation

To whom it may concern:

The delivery guy, Craig Renaldi, that delivers to our house is AWESOME! If he hasn't had a raise in a while, you should consider it! He always has a smile on his face, even while he's doing all he can to get 1000(+)lb. tool boxes down our driveway. He always leaves them behind our house not to be seen from the road and he never beats on our door or rings the door bell a million times, like other delivery guys, waking my napping child! Hmm...he also has really good hand writing on the receipts and talks to my son, who loves "BIG TRUCKS!"

Thanks for being our delivery guy, Craig, you're AWESOME!

April Coulter
Murfreesboro, TN

(Webmaster's note: This driver works from our Nashville terminal.)

April 23, 2007
Wade McElreath
Terminal Manager
Asheville, NC


Wade,
I just wanted to share something with you. Ron Griffin with Blue Ridge Mountain Water just talked to me for 5 minutes about our local driver, Dennis Camp. He said that he was a great young man, pleasant and polite.

He also said that Dennis had spoken to him about how wonderful a company Wilson is and how well he has been treated! He couldn't say enough good things about them.

This is the kind of thing we want our customers to hear. ..

Thought you would like to know that...

David Reynolds
Account Executive
Asheville, NC

March 28, 2007
Jeffrey W Saunders
Wilson Trucking Corporation

Mr. Saunders,

I just wanted to drop you a note to let you know what a pleasure it was working with Michelle Staples over the telephone the last two days.

I had a vender inadvertently ship some critical freight via ... Freight Lines. What should have been an overnight delivery turned into a potential disaster.

On Tuesday when my shipment did not show up I called my vender to see where it was, he advised me that he did not ship with my preferred vender. He assured me that I would have it on Wednesday. On Wednesday it did not show up so I started tracking it myself. It was at this point that I had the misfortune to talk with one of ... Freight Lines customer service reps. They told me that it was somewhere between Dallas and Nashville and it would likely be sometime next week before I could expect to see it. They did tell me that it was to be turned over to Wilson and gave me your number in Atlanta.

This is where Michelle picked up the ball. She advised me that from this point it would go to Atlanta. I called back Thursday A.M. to verify the current status, although she could not verify for certain due to the fact it did not have a Wilson pro# yet, she took my name and number and promptly called me back when this information was available. Although I still haven't received my freight yet I feel confident that with her effort and coordination with your Atlanta terminal and Jimmy Johnson in Mobile I should be able to pick this up at your terminal Friday morning and meet my customer's deadline.

I am in the industrial service business and things don't always go as planned, but when you hit a bump in the road it is quality people like Michelle that make the difference solving day to day problems.

Thanks again for Michelle.

David Garstecki
Furmanite
Saraland, AL

March 27, 2007

Chuck and Guy,

Hope this email finds you both well. Just a short email to sing the praises of the WTVA staff there in Fishersville. I stay in contact frequently for day to day issues and problems. Lately, it seems that I have been calling very often. On every occasion that I call, the people I speak with are courteous and helpful. I would like to mention Judy Baska, Kim Moneymaker, Jeff Samples, Mike Suter, Vicki May, Tony Robinson, and yes, even Terry Rohr for their willingness to help. It is a pleasure to work together with these folks to make WTVA a stronger company. Just wanted to voice my appreciation for these guys... These types of people make the difference.

Thank you.
Stephen McCrary

March 22, 2007

David Collier
V.P. Sales
Wilson Trucking Corp.

David:

This morning I received some wonderful comments on Leigh Ann Clark's handling of the Emerald Service Shipments.

I needed to pass this along to you because this person who called would like the proper individual to know and a special note put in her record for the excellent work she has done.

This comes from Brian at Hanshin Cargo in care of JAS Forwarding in Atlanta, GA.

There was a shipment that she handled for him recently dealing with our Orlando, Fl terminal and he said she continued working with him and saw it through to the end, gave the pod info and was flawless in her efforts to make Emerald work for us.

Please see that a special note is placed in her folder. He also commented that our Atlanta terminal did exquisite work as well.

I thanked him for his comments and encouraged him to use Wilson Trucking in the future for all of their trucking needs and to be sure to let us know of any future Emerald problems that we could handle for him.

Have a great day.

Carol Painter
Central OS&D
Wilson Trucking,
Fishersville

(Webmaster's note: Leigh Ann Clark is one of our Emerald Expedited Coordinators.)

March 7, 2007

We are very happy with the transit times, customer service, and all aspects of Wilson Trucking.

We would especially like to thank Ronnie Deese, our Atlanta Account Executive as well as a Marshall Faircloth in the Elm City (Rocky Mount) terminal. They both have gone above and beyond to help in all possible ways. Normally I have to waste a lot of time fixing freight problems, but this isn't the case with Wilson. On a recent shipment, Marshall was especially helpful and made dealing with freight a pleasant experience. Usually I dread problems, but this was a pleasure. Even though it was our mistake, it was caught and fixed by Marshall before it became a big problem. We appreciate the hard work and additional effort put in by these gentlemen.

Keep up the good work!!!

Thank you,
Daven Davis
Southern Moulding & Supply Co.
Kennesaw, GA

(Webmaster's note: Ronnie Deese is an Account Executive in our Lawrenceville terminal.)

February 28, 2007

This correspondence is to praise and applaud the efforts of the driver who delivered my Entertainment Center today, and I would appreciate your making note of the excellent work put forth my the Driver who delivered my Sauder unit. I have come down with a severe cold since I made plans to get my Center into the house by my own "Billy power" and felt incapable of lugging these heavy and unwieldy packages into my upstairs staging area. I watched in awe as my Driver moved the 100 pound packages, safely and easily. Just getting to my house was near impossible and he tried every avenue to complete his delivery and did so extremely well. He even came up with the idea to use other available resources. This man is to be commended in the highest order.

Thank you.
Billy Lane

(Webmaster's note: This driver is Stacy Castle from our Bristol terminal.)

February 27, 2007

I wanted to recognize Terrence in Atlanta Dispatch for his help Monday. At about 4:20 yesterday, Steve Shackelton from AVL called questioning where Pro ******** was as his customer was advising they had not received this freight which was to be loaded on an airplane later in the evening.

I called Atlanta, and Terrence in Dispatch advised me that it was out, but this consignee was not at this address. He held while I called shipper and verified that the consignee had moved and the proper address was actually about 2 miles away. I gave him the new address and he assured me that he would get this delivered yesterday, which he did. AVL has since faxed a corrected BOL.

There is always a big focus on the negative and not enough on the positive. This is the type of customer service that will help us grow.

Please pass along my thanks to Terrence for his help in taking care of AVL!

David Reynolds
Account Executive
Asheville, NC

February 21, 2007

I just wanted to say "thank you" to Wilson Trucking for the excellent service we received.

We just had a mirror delivered to our condo from Sweat Peas Home Decor

Tanya, who contacted us yesterday about the delivery and the delivery person (Emilio Valentin) were so polite and efficient and I just needed to convey our compliments to your company and the above mentioned employees for the personalized service and delivery we received yesterday and today - Feb. 21. 2007. These employees are definitely an asset to your company. They made this delivery one of the best we have received by far since our stay in Florida.

Thank you,

Leonard and Carolyn Curcuruto
Lauderdale By The Sea, Fl

(Webmaster's note: This is Tanya Feliciano from our Ft. Lauderdale terminal.)

December 13, 2006

Dear Sirs:

I am writing to you in reference to an unusual act of kindness on behalf of your employee, Mr. David Fletcher. On December 8, Mr. Fletcher made a delivery of four cartons of chairs and a chair dolly to Calvary Lutheran Church in Baltimore. We were not expecting this delivery until December 13 and we had made arrangements to have someone near the church to accept the delivery and place the chairs in the proper room. Because the delivery was so early, there was no one at the church to accept the delivery except the secretary. Mr. Fletcher said that he would bring the delivery in and place the chairs in the entryway. At Calvary, we also conduct a day school and it so happened the the lower grades were having their Christmas program later that day. The delivery in the entryway would have been inconvenient and probably against Fire Code. The situation was explained to Mr. Fletcher and he kindly went the extra mile and took the delivery down a long hallway and placed the chairs and the dolly in the proper room. His actions were very much appreciated by the secretary and by everyone else at the church. I would appreciate it if you would convey our thanks to Mr. Fletcher.

Very truly yours,
Katherine W. Lindhorst
Perry Hall, MD

December 20, 2006

Jim Clark, Jr.
Wilson Trucking Corporation

Jim,
First I would like to wish you and everyone at Wilson Trucking a Merry Christmas and Happy Holidays. Another year has passed by and we are reflecting on another successful year together.

One of the major highlights has been the positive results of adding the CSR rep in CLT to minimize problems and maximize communication. We have been very pleased with this decision. Tracy has done an outstanding job and we really value her services and hopefully you can agree there has been sustained growth as a result.

Secondly, I wanted to make mention and express our pleasure with the Hope Mills terminal staff in negotiating a very difficult delivery yesterday. Both your dispatcher Jeff Elkins and driver Alphonso Baker went above and beyond our expectations in making a very critical delivery to Analytical Perspectives in Wilmington.

This delivery had all the "recipes" for failure, i.e.liftgate, appointment delivery, required pallet jack service....need I say anymore? But they made it happen and we greatly appreciated it...

Great Job Hope Mills and all of Wilson Trucking!

Merry Christmas and Happy New Year to all and let's keep growing the business together....


Howard G. Shope
President/ CEO
International Express

(Webmaster's note: This is Tracy Wood from our Charlotte terminal.)

December 18, 2006

Angie Asche
Account Executive
Wilson Trucking Corp

Hello Angie,

Please pass this on to the appropriate parties in your organization. I would like to thank everyone involved in the delivery of our product in Johnson City TN this morning, especially the delivery driver. Our account manager called me from the site this morning describing your driver, Stacy Castle as " awesome ". The freight was delivered early and the driver was extremely helpful. Please make sure this driver is recognized for his extra efforts.

Happy Holidays

John P. Barry
Transportation Manager
McKesson
Suwanee, Ga.

November 30, 2006

Mike Toohey
Account Executive
Wilson Trucking Corporation

Mike,

Please read the comments below from Deb Williams (our South Florida Extended Care Rep).I second Deb's opinion and think that Tom should be recognized for his actions and service to us and our customer.Please forward this on to your Management Team and let them know that Tom works very hard to provide quality service (this is only one example) and we appreciate his efforts.

Thanks
Clayton Chapman
McKesson


Hi Clayton!

I just wanted to bring a situation regarding Wilson to you. Last week something happened at the Orlando DC and Menorah House in Boca Raton’s order got on the skids going out to Glades Health Care in Boca Raton. When customer service figured it out they called Tom at Wilson in Pompano. He sent a truck out to Glades Health in Pahokee and picked up the order and redelivered it to Menorah House on Wednesday before Thanksgiving so they would have their order before the holiday weekend. I think this is going above and beyond in customer service and I wanted to recognize Tom for his excellence customer service skills. And thank you for having Wilson Truck line handle all the south Florida accounts when a off cycle delivery is needed.

Thank you,
Deb Rasmussen

(Webmaster's note: The Tom referenced in these emails is Tom Gurr, Manager of our Fort Lauderdale terminal.)

November 30, 2006

Mr. Vince Price
Manager, Greensboro Terminal
Wilson Trucking Corporation

Mr. Vince Price

I would like to take this opportunity to appreciate Martha Shives, one of your Customer Service representative.

She is helping us all the time when we have any questions or any inquiry on incoming shipments and even many times she initiates the action and calls us to inform us what we should expect to receive any particular day.

I also want to appreciate all your drivers, including Marvin, who are very polite and ready to help us.

No doubt any company who has these kind of dedicated associates will survive in this competitive business environment.

Satish Bhavsar
Warehouse Manager
Joan Fabrics

(Webmaster's note: This driver is Marvin Foust.)

To David Collier,

"I just wanted to send a 'Thank you' to your company for having such helpful delivery drivers."
"The driver was so polite and helpful"...."Thanks again Jeffrey Horta for fantastic service"

S. Johnson
Altamonte Springs, FL

These compliments are regarding a residential delivery to the Johnson family of Altamonte Springs, FL.

It is people like Mr. Horta that provide the service that sets Wilson Trucking a cut above all competition. Personal and friendly, dependable and reliable.

(Webmaster's note: This driver is Jeffrey Horta - an Orlando, Florida P&D driver.)

November 22, 2006

To David Collier,

"I have spent more than 30 years in this business, and I have never met or worked with anyone as good as Leigh Ann Clark. I had a shipment that wasn't going to get to the destination in time. When I reached Leigh Ann, she took charge and got the product forwarded to my customer right away. I wish I had 10 people just like her."

David Frye
Tool and Gauge House
Charlotte NC.

This is from a voice mail from a customer who used the Wilson Emerald Expedited services to move a distressed shipment to the destination in time to save a sale. Mr. Frye was so impressed with the way Leigh Ann took care of the shipment that he was compelled to call and rave about her personable and professional attitude and manner in which she resolved his shipment solution.

(Transcribed from a phone call to David Collier, V.P. Of Sales)

The following is an email sent to one of our shipping customers:

Dear Phil (Honeycutt - of Accents Beyond):

Just a quick note to let you know that my order made on 10/20/06 in High Point for one pair of tables and one bookcase, made it on time and in great condition thru Wilson Trucking. The driver, Matt Wooten, was the finest delivery man I have had the pleasure of receiving in 20 years of this business.
Looking forward of placing future orders via the Catalogue you included in the shipment as well as using Wilson Trucking, of course.

Thanks,
Eloise Howard
E. Howard Design Accessories

This next email is the shipper's comments when he forwarded Eloise's email to us:

See Dave (Baker),
Wilson did it again because of my sales rep and your driver.

We already know you're good and Matt Wooten must be good too !

Larry Lyerly
Accents Beyond

October 23, 2006

All my outbound shipments to TN, VA and GA go via Wilson. I am very pleased with the service you provide. Top Notch !

My wife (different employer, Eastman Chemical) uses you too, per my referral, and is also pleased with your service.

Traci, Kenny, Brian and Larry in the Bristol, TN terminal, are very efficient and extremely easy to work with. If I ask for a favor or I'm in a bind they take care of it, every time.

Thanks for the excellent service,

Jim Kirby
Custom Metal Products

October 23, 2006

Mr. Morton,

I wanted to take a moment to let you know that, in my opinion, you have an employee that goes beyond the description of his job. Mr. Jesse Sandoval has made many deliveries here at the Bank of America and not once has he not helped us unload the freight and get it to a location that makes it easier for us to handle.

I have had other companies and drivers refuse to help unload the freight, much less move it to a location that we need. Mr. Sandoval always helps and does so with a smile.

To me, this is great customer service and you are fortunate to have an employee like Mr. Sandoval.

Donald Stainback
Lead Engineer
Trammell Crow Co.
Norfolk, VA

October 10, 2006

Wilson Trucking:

We at Maidenform, Inc. – Fayetteville Distribution Center would like to extend our thanks for today’s moves to & from Cape Fear Distribution. Your services and personal assistance is always greatly appreciated.

Kenny, a special thanks to you sir for your coordination efforts for all our moves.

Sincerely,

Donald Outen
Traffic Coordinator
Maidenform Inc. - FDC
Fayetteville, NC

October 5, 2006

I just thought I would share some good news with you. I had lunch today w/ Steve Richardson at American Of Martinsville today. ..Steve pointed out to the Import Coordinator, who joined us for lunch, that the Southeast is the only area where he doesn't us a furniture carrier. He is so impressed w/ our company and service, we have the southeast exclusively. He tells our competition, "Don't even talk to me about the southeast. You can't touch Wilson!"

Regards,

Paul R. Kelley
Account Executive
Wilson Trucking Corporation
Eden, NC

September 22, 2006

This was a Progress Printing delivery to Kay Goulding, KNX, TN.

The lady called Progress Printing to advise them that the driver that delivered the freight did an outstanding job. He was very nice and helpful....Per consignee he was outstanding.

I received a call from C H Robinson to advise how happy the lady was with WTVA.

Thought I would relay this message of good tidings.

Donald Thomas
Terminal Manager
Lynchburg, VA Terminal

(Webmaster's note - This driver is Toney Carroll, a Dockworker/Driver at our Knoxville terminal.)

August 23, 2006

Today I had an occasion to have about 65 gallons of paint delivered by one of your trucks. The same young man delivered paint to me on 8-21-06. I must tell you that he was just the most pleasant young man.

I normally have a forklift driver back in the yard. Today I did not and told him he would have to off load the paint by hand onto the dock.

Most young people that I have come in contact with since working at Clyde Nettles would have really given me some "attitude" because it was going to cause them some effort. But I must tell you, this young man did not.

I didn't catch his name, but I wish you would tell him he is doing a good job and the "old" lady at Clyde Nettles appreciated his attitude.

Thank you,
Coleen Lee

Clyde Nettles Roofing and Painting
Columbia, SC

(Webmaster's note - This driver is Derrian Charley, a Dockworker/Driver at our Lexington terminal.)

July 28, 2006

Sometimes good performances need to be passed on when they result in the success of Wilson Trucking as a Transportation Company.

During the last week, customers paid high compliments to our two Customer Service Representatives Diane Dage and Brenda Alexander.

First, Diane was complimented with her handling of possible lost shipments for a customer in which the customer, Holly Isaac of Associated Building Specialties, stated "Diane is always very fast and thorough in handling our problems".

Second, Brenda received a compliment from Richie at Imcopex in Melbourne stating "Brenda is a joy to deal with, making (my) day that much easier to cope with problems".

When customers request me to pass along this information to the right people this surely is a sign that Wilson is building relationships in a positive manner.


Mike Toohey
Account Executive
Wilson Trucking - Orlando Terminal

June 6, 2006

Chris Shaw
Wilson Trucking Corporation


I wanted to tell you how pleasant and courteous Chris Clauson was while attempting to deliver Pro xxxxxxxx.The delivery was in a tight spot and instead of unloading on the street he was able to back in and unload it into the shop. Some other truck lines complain and are very rude if they have to wait for a few minutes but I will continue to use Wilson Trucking because of the professionalism of your drivers. Chris is a good driver and has a positive attitude.

Keith Bryant
Bryant's Automotive
Bell, FL

(Transcribed and paraphrased from a phone call to Chris Shaw.)

May 17, 2006

Jim Rogers
Wilson Trucking Corporation

To Jim Rogers,

I just wanted to send you a quick note thanking you and your warehouse staff for the wonderful job done with our big freezer order at the beginning of May. As you know, we shipped out over 52 total freezers without major problems or freight damage, 26 from our MD location and 26 from our VA location.

Both of the pickups at our locations went well. We only had one small problem with the MD location which was rectified in a very timely manner by the dispatch in the office. The Chesapeake terminal did a fantastic job of receiving and then storing our equipment until our customer was ready for the pick up which was done over a two day process.

Our customer has stated they made the whole unloading and reloading quick and easy they would also like to thank them for all of the help they provided.

This was a first such type order in the history of Silver Eagle Marketing but because of the ease of shipping with Wilson, we hope that it will not be the last. We look forward to working with you and your company in the future for both our big and small shipping needs.

Sincerely,
Susan Haller
Traffic Manager
Silver Eagle Marketing
Glen Burnie, MD

May 12, 2006

Wilson Trucking
Fishersville, VA

Dear Mr. Wilson,

I would like to take this opportunity to thank Wilson Trucking employees for having the best customer friendly attitude in the industry.

Through the 7+ years I have interacted with Wilson Trucking, the employee attitudes have been wonderful. We have had bumps in the road with service from time to time, but that is the case with all carriers we do business with. But what makes Wilson Trucking staff stand above the rest is the friendly and caring attitudes starting with our salesrep (and going) to every department within the Atlanta Terminal.

We have 5 carriers that load on a regular basis but with each of the other carriers, I can not make the statement that I am satisfied with overall employee attitude; not service, but employee attitude. With Wilson Trucking employees, I do feel that our business is important, no matter how large or small.

Great job ladies and gentlemen, and keep up the good work.

Sincerely,
Jennifer Powell
Hill Manufacturing Company, Inc.
Atlanta, GA

May 10, 2006

Bob Kantola
Terminal Manager, Wilson Trucking
Lawrenceville, GA Terminal

Bob,

... I received a phone call a few minutes ago from Dan Bradley, Logistics Center Manager at the CNH Depot in Doraville. He wanted to pass along his thanks for one of the smoothest start-ups with a new carrier that he has experienced in a long, long time. He said that everyone at the Lawrenceville Terminal has done an outstanding job for the Depot and he will be advising CNH Corporate in Racine Wisconsin of same when he has his conference call in the morning.

Bob, to you and all of your people, WELL DONE!

Jim Cox
National Account Manager
Wilson Trucking Corporation

April 20, 2006

Mr. Chuck Wilson, CEO
Wilson Trucking

Dear Mr. Wilson;

This is the second letter I have written regarding Donnie Hockaday and I am pleased to do so. I would like to relate an incident which demonstrates what an excellent employee Donnie is. Last week Highway Safety Supply had scheduled a pick-up with Wilson Trucking but we were unable to have the pallets ready in time. Donnie came when I was out of the office, took the paperwork from my office manager, drove to the warehouse, set up the order on the pallet, packaged it up with the shrink-wrap, and loaded the pallet onto his truck. This "extra effort" is far above and beyond the norm for any truck driver. What outstanding public relations he represents for Wilson Trucking.

Sincerely,

John H. Bossong
President
Highway Safety Supply, Inc
Brandy Station, VA

April 17, 2006

I know you always talk about it but here is a great example of your customer service in action. I had a pro #xxxxxxxx of which I was looking for delivery information. When I called the main number a gentleman named Tony was polite, traced it and connected me to the local terminal for further info rather than speculating when it was to deliver. When I was connected to the Newington terminal Jim gave me a complete run down on it with an ETA and instructions for delivery. It seems like such a small thing but I almost never have to call your customer service group and this is just a prime example of the old fashioned service you speak of; no message machines, no rushed answers, no guessing. Thank you for the continued service you provide Kendall Healthcare!

Jay

Jason Lau
Manager, Private & Domestic Transportation
Tyco Healthcare / Kendall

April 12, 2006

I wanted to tell you what a good job Ken Taylor, Fayetteville Terminal Manager, and his team did for me. He was picking up for me 2 loads going to Atlanta GA for my Customer who was closing that plant. As it turned out, he and his Driver Sales Reps had to go into the building to get the product for the Customer. They did and I had the problem solved and he brought in another Driver Sales Rep. I deal with details everyday for Customers, and to have the Fayetteville team do this with a great attitude was very helpful and much appreciated.

I have worked in the LTL business for 24 yrs prior to coming here. It is NOT about a Corp. Office about Fishersville VA....It is about the people that do their best each and every day with a genuine sense of commitment. The LTL business is a tough environment. The Carrier that excels in Customer Service, and not "talk", will be the winner, much like this situation.

Again, I thank the Fayetteville Team!

Mike Ange
General Manager
Tazmanian Freight Systems
College Park Ga

March 31, 2006

Back in January I had the pleasure of working one of your drivers. He could not have been more helpful and pleasant.

Thanks for having drivers out there like Ramon Rivera. It certainly speaks well for Wilson Trucking.

Sincerely,
Susan Hastings
Susan Hastings Designs
Vero Beach, Florida

March 17, 2006

On DL99999, SO#Axxxxx for a pallet of paper, the customer wanted to give recognition to the carrier, Wilson Trucking - and specifically the driver who made this delivery. She states that the driver went out of his way to stack the paper for her and put the paper in 2 different areas. She would like to let Wilson Trucking know she appreciated their great delivery and extra service from her driver!

Cynthia Janssen
Xerox Corp.
Atlanta, Georgia

February 13, 2006

Dear Jim, Chuck, Guy, Al and Randy

I am sure you primarily hear from clients when there are problems, but my staff asked me to let you know that Linda (O'Neal) in Chesapeake and Lisa (Scruggs) in Atlanta have gone over and beyond normal customer service, and that I should let you know how much we appreciate their efforts. You have many other good staff members, and our sales support is great, but these two stood out operationally during some recent problematic shipments.

Good vendors are hard to find and we would not be able to service our clients and build the reputation we have without Wilson and the people behind the scenes.

Thank you and best regards

Peter Terkildsen
Independent Agent
Landstar Logistics
Wheaton, Illinois

February 13, 2006

I just wanted to say how impressed I am with a Wilson driver, Andrew Roberts, here in Atlanta. (Webmaster's note: Mr. Roberts works from our Lawrenceville terminal.)

We have had a couple of deliveries over the past few months and Mr. Roberts is always courteous, professional and goes above and beyond the call of duty in helping us with our shipments. I deal with alot of truck drivers in my job and he certainly stands out.

Sincerely,

Karen Sklenicka
Branch Manager of Installation
Piedmont Landscape

January 23, 2006

Cleveland Vocational Industries Inc of Shelby, NC would like to share our story of exceptional performance by Wilson Trucking in the 2005 Holiday Gift Package for Inmates, operated by SecurityPlus Packaging, and the North Carolina Department of Corrections (NCDOC).

Cleveland Vocational Industries Inc (CVII) is a “workcenter for the severely disabled” – we provide “employment and training opportunities to individuals with barriers to employment.” We serve approximately 150 individuals with a variety of disabling conditions – mostly developmentally disabled. In our search for appropriate work for the individuals we serve, CVII bid on and won the NCDOC contract to provide the “Holiday Package Program for Inmates”.

Under that contract, CVII created SecurityPlus Packaging to execute the contract; in 2005, SPP accepted 19,948 orders from families of inmates or their friends, from a menu of 150 products. These orders created 24,295 boxes – or more than 506 pallets of Christmas packages.

These pallets, sorted by delivery location, were loaded on to pre-positioned Wilson trailers, on a strict schedule, and delivered to 80 NCDOC locations in a four day “window”. The deliveries had to arrive on a specific date, as many of the delivery locations had to arrange special manning to accomplish the unloading, and at some locations, within a specific “time” window.

As of this letter, SPP has polled the 80 delivery locations and with only one exception, found Wilson’s performance exceptional, and in multiple cases, found your performance was worthy of specific comment – for the helpfulness and courtesy of the individual drivers. The only exception was one institution that received their delivery a day early!

But that’s not the end of the story. Our experience with Wilson started months before, and those experiences are also worthy of comment as they typify the kind of excellent service Wilson offered through out the program.

Our primary and initial point of contact was Trisha Thornton, a sales representative from the Charlotte Terminal. Trisha Thornton contacted us immediately after Service Transport – our previous carrier closed. Trisha previously worked for Service and was aware of the importance of this program to CVII. While her employer had changed, Trisha’s dedication to her customer base did not – her performance was exemplary! From her first contact, Trisha managed the pricing process, kept us informed regarding fuel surcharges, and when appropriate included her Terminal Manager, Terry Dixon, and continued as our initial point of contact through a difficult and complex logistics effort.

With Mr. Dixon’s assistance, SPP and Wilson Trucking negotiated a complex departure schedule of nearly 30 trailers. Where appropriate, SPP and Wilson loaded trailers with complete shipments (all pallets headed to a single location), to minimize “cross loading of trailers at terminals, and often arranged “direct” shipment of trailers to delivering terminal locations. In other cases, SPP and Wilson agreed on a “load plan” to efficiently and cost effectively load trailers to minimize handling and speed delivery.

However, the real success, and the true story of Wilson’s (and Terry’s) customer service WAS NOT the story of perfect “planning” – it was the story of what happened when “things went wrong”. During the 8 days of departures (in order to meet the delivery schedule), Terry was always available to take our calls, pre-position trailers, re-arrange pick up schedules, change the order of shipments. In every case, these changes were accomplished cheerfully, and with an understanding of the pressures that prevented SPP, in all cases, from having the freight available for pickup on the schedule we had created. In short, even in cases where SPP could not meet our own schedule, Terry Dixon and Wilson Trucking made SPP “look like stars!”

In cases where SPP mis-loaded trailers, Wilson Trucking warehouse employees, and Terry, carefully got the pallets re-routed. In cases where SPP could not get trailers loaded in time, Terry re-arranged schedules and resources to “make” the schedule happen, and in the only case (and one caused by SPP), where pallets got incorrectly delivered, Terry and outlying terminals, managed an incredibly brief “turn-around” to get the pallets correctly delivered.

In the field, 7 of the delivery locations took special note of some element of customer service from the delivery personnel – special effort in unloading, in rescheduling a delivery time, in finding missing pallets. These are of course, the stock in trade of a trucking company, but these instances of exceptional service were unsolicited, and therefore very worthy of note.

All together, Wilson’s effort were an integral part of the success SPP enjoyed in the 2005 program – a program that created over $48,000 in salaries for individuals with disabilities, a program that allowed NC inmates to receive over 19,000 Christmas packages – the only time during the year when this is possible. SPP could not expect to earn repeat business form the NCDOC without the kind of service offered by Wilson Trucking.

SPP will undoubtedly continue our relationship with Wilson Trucking – from our perspective, Wilson Trucking was an exceptional partner!

PS – If some enterprising soul in Wilson’s Marketing Department wanted to write a story for your industry press, this story – with its connection to a heartwarming holiday story (jobs for individuals with disabilities, Christmas packages to 20,000 inmates, exceptional holiday service), geez, I guess we’d be delighted to be the subject!

Allan E. Nichols, Marketing Director
Cleveland Vocational Industries Inc
Shelby, NC 28150

October 21, 2005

Mr. Travis McFarlin
Account Executive
Wilson Trucking Corporation
Memphis, TN

There was a mess-up Monday. We had a shipment going to AEC and another shipment of displays going to our sales rep in Royston,GA. It is serviced out of Greenville, SC. I am not sure what happened on the shipment to GA but it ended up in Miami with the AEC shipment. I am not sure if we put the wrong trackers on it here or if it got switched in your system. Mistakes happen and whether it was ours or yours is not the important part. The important part is how the are handled when they are discovered. You guys handled it PERFECTLY!

I called the Memphis office and was put in touch with the Greenville terminal. I explained that the rep needed those displays for the weekend and was leaving his house today at 10 am heading to Atlanta for a doctor's appointment so he could not receive the shipment after 10. Greenville seemed worried about whether or not the could get it done but they did. My rep called me at 9 this morning and told me the shipment was there at his house. This was a big deal for us because those displays have to be setup in Best Buy stores by Sunday.

Thanks for all your hard work. Please pass this on to everyone that was involved and all of their management team.

Like I said , mistakes happen, the important part is how they are handled to correct them.


Chris Barker
Select-O-Hits Inc.
Whse/IT Mgr.

August 27, 2005

Mr. Bob Hanson
Wilson Trucking Corporation

Bob,

What a pleasure to work with Andrew (Roberts) Saturday. You better really take care of that positive attitude man.

Thanks for the follow up and excellent service.

Richard Matthews
Logistics Manager
Lund International
Ventshade Accessories Division

September 15, 2005

Mr. Jimmy Newton
Wilson Trucking Corporation
6501 Harney Road
Tampa, FL 33610

Dear Mr. Newton,

On behalf of the entire Theochem organization, I would like to personally THANK YOU and your company for the generous donation of your transportation and logistical expertise in delivering our products to the much-needed victims of hurricane Katrina.

As you are aware, Theochem Laboratories is an internationally respected manufacturer & marketer of premium cleaning & sanitary maintenance products including a fully extended product offering targeted toward the Mold Remediation, Decontamination & Water Restoration Industries.

These products that you are delivering are extremely valuable to this area and your help in making it readily available is greatly appreciated. Again, THANK YOU for your generosity, drive safely and God Bless.

Sincerely,
Ms. Angela Harder
V.P. Theochem Laboratories
Tampa, FL

August 19, 2005

Mrs. Kacee C. Lotti
Account Executive
Wilson Trucking Corporation
Richmond, VA 23234

Dear Kacee,

We wanted to thank you for all the extra work you put into our last shipment to Greensboro, N.C.. Your ability to think and act quickly in our dilemma was very impressive. Ron and Charlie were especially appreciative that upon arriving, the truck had already been unloaded so that they could start working. We realize this was probably due to your efforts and going beyond and above the call of duty. We all expressed at our meeting yesterday how grateful we are for you and the personal care and attention you have poured into us. It has been a pleasure doing business with you and Wilson Trucking this past year.

Thank you for a job well done and we wish you and your company much success in the upcoming year. Keep up the good work!

Sincerely,
Brett D. Hawkins
President
Dominion Packaging, Inc.
Richmond, VA

June 13, 2005

Ms. Sherry Wheeler, Account Executive
Wilson Trucking Corp.
Nashville Terminal

Sherry,

Just wanted to take a second and let you know that you how much we appreciate one of your truck drivers by the name of Bobby (Eldridge). He is always pleasant in the mornings and does not waste any time getting the job done. It is people like Bobby that make us call the vendors and have them ship our freight with Wilson. If there is an award that Wilson has for excellence, then Bobby deserves it. I deal with truck drivers everyday and some are not that friendly, but Bobby goes that extra mile for Wilson to keep the customer happy. Thank you for the good service and please most of all thank Bobby.

Tom Ward
Operations Supervisor
McKesson General Medical

April 18, 2005

Mr. Kevin Rathbun
Wilson Trucking Corp.
332 Drake Street
Jacksonville, FL 32254

Dear Kevin,

I want to thank you and your terminal for your help with the Covenant Transport load for BJ's in Jacksonville, FL... We were told it was refused because the last 3 pallets had slipped off their pallets, but it sounds like it was worse than that.

We thought the driver would be able to restack it by himself, but I understand it took 2 of your dock hands 2 hours to help him straighten up the mess. Covenant now has an appointment to redeliver this load tomorrow. Withouth your help, that might not have been possible.

Again, thanks for going the extra mile and helping out GSK on this load. I have heard of Wilson Trucking because you've done some LTL interlining for us in the past. Now I know that freight was in good hands if all Wilson terminals are as good and helpful as yours. Believe me, this goes a long way to show what a good relationship GSK has with Wilson Trucking.

Sincerely,
Dennis Kovacewich
Director, Northeast Regional Site
GlaxoSmithKline Consumer Healthcare

April 22, 2005

Phillip Garner
Kevin Rathbun
Wilson Trucking

Phillip and Kevin,
I wanted to formally extend thanks from GlaxoSmithKline for an 'above and beyond the call' service provided to us on Monday, April 18.

A recap of the problem and remedy follows:

A Covenant Transport Truckload shipment from the GSK Hanover, Pennsylvania distribution center to the BJs Distribution Center in Jacksonville, FL, was refused at delivery on 4/18 by BJs due to the product shifting off the pallets during transport.

Covenant Transportation then called Dennis Kovacevich, Hanover Distribution Center Manager and shipper for guidance on the refused load.

Dennis in turn called me seeking possible help from someone in the Jacksonville area to get the load re-stacked and in shape for redelivery to BJs in order to avoid having to return the load to Hanover, PA.

Phillip Garner with Wilson happened to be with me for a quarterly review meeting when the call from Dennis came in. Phillip then called the Wilson Jacksonville Terminal Manager, Kevin Rathbun, to explore any avenues for help. We had initially asked for a dock and space where the Covenant driver could restack the affected pallets.

Mr. Rathbun agreed to provide Covenant a dock door at the Jacksonville terminal. This information was relayed back to Covenant, who proceeded to the Wilson terminal.

Upon arrival at the Wilson terminal, it was found that the extent of the shifting extended beyond the scope of the initial report, and Kevin sent 2 of his dock associates to help the Covenant driver in restacking and rewrapping all of the affected pallets of product.

This allowed GSK to redeliver to BJs the following day, and avoided the cost of returning the entire shipment to Hanover, PA.

This type of cooperation and help is something to recommended. What more can I say but..

Thanks to Wilson, and especially Kevin and Phillip!

With appreciation,
Chuck Norris
Southeast Region Distribution Manager
GlaxoSmithKline Consumer Healthcare

April 27, 2005

Mr. Carl Mason, Account Executive
Wilson Trucking Corporation
Nashville Terminal

Hello Carl,
I wanted to tell you thank you for your company's services. Wayne Blaylock is a very important customer of ours in the Knoxville area. We had some concerns with the past carrier. I talked to him this morning and he said the driver was cooperative and helpful. Thank you for making this customer happy and treating him like he was your customer. This goes a long way with me.

Donny Wilson
Warehouse Mgr
EHP Direct
LaVergne TN

January 4, 2005

Hello,

I am a current customer of Wilson Trucking and work with your Nashville, TN & Huntsville, AL terminals. On 1/03 I had the pleasure to work with Mr. Al Fortune out of Atlanta. Our freight has been mis-routed due to our own error. A shipment that was due to Zanesville, OH was loaded in ATL on a truck for Tampa, FL. Needless to say, I had a big problem.

Mr. Fortune took the matter into his own hands and had the freight located, off-loaded and ready to pick up by another carrier within two hours. All bills were adjusted and freight was on the way like this problem never happened.

We at Panalpina do appreciate the customer service that we receive from Wilson Trucking everyday. I just wanted to say Thank You for all of your efforts.

Thank You,
Lisa Christy
Panalpina-BNA
Air Import Department

December 17, 2004

Wilson Trucking
All Employees,

If you don't think extra effort counts...think again. On Monday, December 13th we placed a much needed order with a vendor in Suwanee, Georgia near Atlanta. We were expecting 2 day service, so we made our customers aware of this time frame and they accepted it. However, Wilson Trucking put that order in our warehouse at 10:45 AM the next day!!! Due to your exceptional service, 3 families got their automobiles delivered back to them by the repair shops (our customers), 1-2 days earlier.

We have contacted the shipper, Genera Corp; and asked that they only use Wilson Trucking for our freight shipments and explained to them what great service you delivered!!!

We have always valued our relationship with Wilson and this is just one more reason we can show your competitors the door whey they come knocking. Great job and many thanks.

Thank you,
Eric Taylor
Operations Manager
Richmond/Tidewater Bumper Service
Richmond, VA

December, 2004

Dear Mr. Wilson,

Our relationship with your company started 15 years ago when Rob started Spectrum Lighting and I was given the task of finding a new trucking company. At that time, I love hunter green and my father gave me the advice of looking for one who had clean equipment and "good tires". I, with no knowledge of anything business, got lucky and picked Wilson Trucking.

Spectrum Lighting is a distribution center for Satco and American Fluorescent Corporation. Wilson has been a major part of our success and your people in Charlotte have helped with the stress of trying to please many customers.

Buddy Barrier, Terry Dixon, Jimmy, Perry and the drivers have become part of the Spectrum family. Our few problems are handled promptly and what they tell us happens, something that is hard to find these days. They do a lot of good PR work for Wilson and for Spectrum Lighting.

In June, we will be expanding again and doubling our space to take on more lines. We look forward to doing more business with your company.

Sincerely,
Lynne T. Pierce
The Spectrum Lighting Group
Charlotte, NC 28211

December 2, 2004

Wilson Trucking Company
Richmond, VA

Dear Helen,

This letter is sent to share with you company our sincere appreciation for the wonderful and considerate service your employee and driver Ricky Hardy exhibits each week in the delivery of our medical supplies.

I have many deliveries by various companies on a daily basis, and Mr. Hardy is by far the most cooperative and friendly I have seen. To give you an example of the caring and thoughtful spirit of this man, he is greeted by our three retirement community dogs upon his arrival, and he never fails to reward each one with special treats. His job is not an easy one, but he always wears a smile.

Sincerely,
Dolores V. Mullens
Administrator
Hickory Hill Retirement Community
Burkeville, Virginia

The following is the text of a letter sent from Terminal Manager Andy Carmire to Rick Hardy:

Dear Ricky,

I want to express my gratitude for a job well done. Delores Mullens called me and wanted to be sure I commended you for a consistent job well done.

What gratifies me the most is your tireless effort on the longest peddle run in Richmond. This is not the only customer I have heard from regarding your personable approach to your customers.

Your ability to grab the concept of Quality Customer Care is exemplified in the attached letter.

Your efforts are appreciated and notes such as this prove you are a team player. WTVA Richmond is a better facility due to your efforts.

Thanks again.
Andy Camire
Richmond Terminal Manager
Wilson Trucking Corporation

November 23, 2004

We here at Woodworker's Supply, Inc. would like to give all the employees at Wilson Trucking kudos for all your efforts. In this past year the freight claims have been minimal along with speedy deliveries. This is the outcome of working as a team. We look forward to continuing business with Wilson in the new year. Thank you to all and to all KUDOS.

Tammy Taylor
Traffic Manager
Richard Tipton
Operations Manager

June 1, 2004

Dear Mr. Wilson,

Donnie Hockaday has been delivering to our company for the last several months. He is one of the most cooperative truck drivers who come to our warehouse. He is always friendly and goes that little bit extra to get a difficult job done quickly. He is a valuable public relations asset for Wilson Trucking.

Sincerely,
John H. Bossong, President
Highway Safety Supply, Inc.
Brandy Station, Virginia

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