Leigh Ann Clark
Emerald Expedited
Debbie Robertson
Fishersville Terminal
Wilson Trucking Corporation
May 9, 2008
Ladies,
THANK YOU BOTH for all your efforts yesterday.
It is not often, anymore, that you can call
somewhere for assistance and receive the
type of customer care that you both extended
to me. not only were you both very cordial
and patient with my MANY phone calls and
questions, but you also took the time to
call me back with alternate solutions.
With your assistance, my driver picked up
around 3 am this morning and was back to
our plant in plenty of time to meet our production
needs and supply our employees with a full
working day.
We will certainly keep your Company at the
the top of the list in the future when deciding
which carriers to use for our shipments.
Again, Thanks and have a wonderful weekend.
Lorrie Ketterman
Asst. General Manager
Oldcastle Glass
Warrenton, VA 20187
April 4, 2008
David Collier
Vice President, Sales and Marketing
Mr. Collier,
I had to take a minute and let you know what
an asset Leanne is for Wilson trucking!!
I called very late in the afternoon on Thursday,
April 3 for assistance to get several deliveries
set up for early next morning delivery. Leigh
Ann was polite, professional, patient and
so very smooth in assisting me with these
issues. She went above and beyond last night
when she called my cell to let me know everything
was set up and not to worry…I had to leave
early for an appointment. She managed to
top that by checking these deliveries today
(on her day off, I knew she was off because
the last e-mail I sent her yesterday I received
her out of office) and calling me to confirm
all deliveries were made. I was very impressed,
as I have called trucking companies literally
hundreds of times a month and have never
had such a delightful experience. I was working
with Buddy today and he was very pleasant
as well …You are very fortunate to have such
fine employees!! KUDOS TO YOUR TEAM!!
Thank you for your time,
Trudy
Trudy Reiter
Medline
April 1, 2008
Customer Service .
Wilson Trucking Corporation
Good afternoon,
I am the Site Manager of a newly expanded
Veterans Administration outpatient clinic
in Baltimore, MD. I am under a lot of pressure
to meet demands of this expansion while we
are still seeing our veterans during all
of it. I wanted to stop everything to give
kudos to your driver who just delivered some
sinks to our clinic. All I know is his first
name, Carlton. His trailer was xxxxxx and
the shipper’s no is xxxxxxxx. I wish I had
more information because I am sure a large
company like yourselves with amazing rewards
(I’ve been on your website) has some form
of recognizing a job well done. He went out
of his way to accommodate the precise delivery
of his many palettes. He mentioned that he
normally drops them off on a loading dock,
but we do not have one. He had to maneuver
through the clinic and left each one of these
pallets wherever I asked him too. He was
most willing to please me and did so with
a pleasant attitude.
Please convey my appreciation to Mr. Carlton.
I’ve included the construction company TMI
on this email so they can see what type of
service their requested vendors are supplying.
Andrea F. McKoy
Health Systems Specialist for Managed Care
LR Site Coordinator
(Webmaster's note: This is Carlton Wilhoit
at our Newingtonterminal.)
Thanks for the update, Judy. Usually the
first couple of shipments with a new carrier
go terribly wrong - it's nice to see Wilson's
attention to detail. I have a very good feeling
about this relationship.
Gregory Coleman
Transportation Planner
JERICH USA, Inc.
February 6, 2008
Linda O'Neal
Wilson Trucking
Chesapeake, VA
Dear Linda,
I just wanted to write to you and say thanks
again for all of the hard work that you guys
do at Wilson. You are definitely a favorite
here and we really appreciate all of the
last-minutes pick ups and that you and truckers
there work so hard to make happen for us.
Please tell Bobby and all of your guys and
girls there that we really love the service
that you that you all give and that all of
the hard work that you guys do there is GREATLY
appreciated. Please be sure to pass the message
on to everyone so that they also know that
we think that you all are terrific! Thanks
and have a super evening! J
Liz
Elizabeth Morgan
Traffic Department
Barthco International, division of Ozburn-Hessey
Logisitcs
Norfolk, VA
February 7, 2008
Leigh Ann Clark
Emerald Coordinator
Wilson Trucking Corp.
Leigh Ann,
I just want to thank you for doing an outstanding
job in getting this Emerald Freight expedited.
This was a very big priority for us and from
the very beginning you gave me the sense
that you would get it done.
Wilson Emerald will be our first choice carrier
if our needs require this service in the
future.
Thanks a million.
Vickie Bott
Barr Laboratories
Forest, VA
February 1, 2008
I wanted to take this opportunity to send
this email because of the outstanding service
I receive from the fine folks at your Lexington,
SC terminal. If all of your terminals operated
as this one does I believe your customer
base would be filled with customers as loyal
to your company as we are here at Merritt
Veterinary Supplies, Inc.
Just this week we shipped a pallet of canine
food (referenced above) to the Vice President
of Hill’s Pet Nutrition whose pet food we
distribute in the Carolinas and part of GA.
This was not the first time we had done this
movement but as usual once I contacted Doris
I knew everything on Lexington’s end would
be handled with no problems. Doris kept me
in informed of all of the details even when
the deliver had been made so that I could
contact Mr. Wages to confirm. Mr. Wages once
again commended me on my choice of LTL carriers
and I let him know I considered Wilson Freight
one of the best. I also recommended that
he let his other distributors and in house
DC’s know of the quality of service Merritt
Veterinary Supplies, Inc. receives from Wilson.
Too often shipping managers only find the
time to complain about service and pricing
but I wanted to take this time to thank:
Mike Tuten, Tom Elkins, Dan Runion, Tim Starks,
and the best LTL Customer Service Rep. I
have dealt with in 22 years of freight, Doris
Jones. You have an outstanding terminal in
Lexington and if I can do anything to promote
or help your business in this area please
do not hesitate to call on me.
With the utmost respect for your company:
Sincerely yours,
David Fudge
Sr. Logistics Manager
Merritt Veterinary Supplies, Inc
February 1, 2008
Joe (Williams) had a delivery on pro xxxxxxxx
today. This was supposed to go to a forwarder
in Miami but was consigned to the buyer in
Miramar in error. Consignee wanted to refuse
the shipment and have it come back to the
terminal for reconsignment which would have
created a return. Joe took the initiative
to prevent this. He got the information on
where the shipment was moving to in Miami
and called me. We were able to spot quote
the move for Auto Leather and we secured
the new shipment. By doing this Joe was able
to secure a clear delivery and create an
extra outbound shipment for the terminal.
When drivers like Joe Williams step up and
take the path less traveled, it puts Wilson
Trucking in a whole other light in the customers'
eyes.
As info
Michael Lassen
Account Executive, Wilson Trucking
Miami, FL Terminal
Mr. Chuck Wilson, President
Wilson Trucking Corporation
Dear Mr. Wilson,
I'm writing this letter to inform you of
my several, very pleasant, delivery experiences
with one of your employees, Mr. Chris Locklear.
I needed some mattresses delivered before
Thanksgiving because I was having a holiday
family reunion dinner weekend and I needed
the beds for my guests. I was notified by
the company that I had purchased the beds
from that they had been shipped and was advised
to contact Wilson Freight in Exmore for delivery
information.
I called your Exmore branch and spoke with
Mr. Locklear and advised him of my dilemma.
Not only was Mr. Locklear very pleasant,
helpful and very easy to deal with but he
went out of his way to make sure that the
beds were delivered in time so that my holiday
family reunion would not be spoiled. I give
him high praise.
This occasion was not the first time dealing
with Mr. Locklear. There were several other
occasions and I have to say all were handled
equally extremely professional, very pleasant,
uneventful experiences.
Mr. Chris Locklear clearly is one of the
nicest, most helpful, most professional and
most pleasant service persons that I have
had the pleasure to come in contact with
in a long time.
Thank you, Mr. Wilson, for having him as
an employee.
Very Sincerely,
Patrick C. Johnston
Hacksneck, VA
January 18, 2008
Deborah Deal
Account Executive, Savannah, GA
Wilson Trucking Corp.
Good afternoon,
I have been dealing with Atlanta at least
3-5 shipments per week and I would like to
tell you how good they are! Gene in dispatch
is courteous, concise, friendly, knowledgeable
and they pick up and deliver when they say
they are. Job well done. You always hear
about the bad things, but I am a firm believer
in sharing the good too. Please pat them
on the back. I know it's not much business
they are doing for us, but we appreciate
the service.
Have a good weekend.
Sincerely,
Jenifer S. Rowland
Domestic Transportation Specialist
DJ Powers Co., Inc.
Savannah, GA31405
January 17, 2008
Jerry Smith
Account Executive
Wilson Trucking
Jerry...... just wanted to let you and the
guys at Wilson freight know that you guys
are the best, man! Please give them a hand
shake for me.Thanks a million to you and
everyone for superb service on the Emerald
Service shippment that that you carried to
Florida for us Tuesday, the 15th. Sorry to
have laid it in your lap at the last minute,
but it all came about rather quickly. It
was very crucial in the way it needed to
go down, and you guys stepped up to the plate,
and got it done. Every thing went off without
a hitch. We couldn't have done it without
the great service that you guys continue
to give us daily. Again thanks for everything!!
Randy Kimbrell
Shipping and Receiving Mngr.
American IMC
Rock Hill, SC 29730
December 6, 2007
Dale Duke
Terminal Manager, Nashville, TN
Wilson Trucking Corporation
Dale,
Just wanted to pass along because it was
so sincere and so from the heart... Yesterday
when I was at Moeller Marine, James (the
relatively new shipping manager that took
over Jeff's position) pulled me aside to
tell me just how impressed he was.... of
all the TL & LTL trucklines he has to
deal with (which is quite a few) David is
bar-none a cut --way-- above the rest. Most
dispatchers are a pain in the "buttocks"
(he used another word) and tell lies all
the time to "cover themselves,"
but David is as honest and nice to deal with
as can be, and he really, really appreciated
that. He said "there is not another
carrier that even comes close to the level
of service that David provides."
(((( It made me feel really proud!)))
Anna
Anna R. MacInnis
Account Executive - Nashville, TN
Wilson Trucking Corporation
(Webmaster's note: This is David Hammond,
Dispatcher at our Nashville terminal.)
November 30, 2007
Chuck Wilson
President
Wilson Trucking Corporation
Dear Mr. Wilson,
I just want to let you know how happy Clay
Werks Ltd is with your choices of reps at
the Exmore trucking location. When Damien
was there, he was always helpful. I have
been pleased that since Damian left (transferred
to another location) you have continued to
have wonderful representatives work for your
corporation. Chris has always been helpful,
knowledgeable and prompt with all deliveries,
phone calls or any other communication the
job entails. As part owner of a business
myself, I fully understand how employees
can make (or break) a business. I applaud
you for your wonderful selection of reps
at the Exmore branch and look forward to
working with Chris Lockler over the years.
Sincerely,
Diane Lange, VP
Clay Werks LTD
Exmore, VA
November 20, 2007
Chuck Wilson
President
Wilson Trucking Corporation
To Whom It May Concern,
I just wanted to express appreciation to
all individuals at Wilson Trucking out of
Knoxville TN.
We recently sold all of our siding to a company
in GA and decided to call Wilson and use
them for the project. I was not disappointed
at all! From the customer service (2 Big
Thumbs Up to Cliff) to the drivers, they
all met our needs and delivered top notch
service.
From dropping trailers for us to load, to
picking up after hours, they showed why they
are the best. Every driver went the extra
mile to make sure we were serviced properly
and had everything we needed to complete
this very strenuous task.
We, here at Gutter Suppliers appreciated
all they did. They should all be commended.
I know that every opportunity that I have,
I will use them. Thanks Again !!
Sincerely,
Michael Simonds
Peggy Webb
Dale Van Horne
Gutter Suppliers Inc.
November 14, 2007
Don Maguire
Regional Director of Sales
Wilson Trucking Corporation
Last night I received a call from Neil Vidi
with Riverside Paper here in Miami. He wanted
me to pass along a message to everyone at
Wilson Trucking.
Riverside Paper appreciates everything Wilson
has done to meet their needs and the ease
of doing business with Wilson on a whole.
The way the Miami team provides the equipment
for loading as needed. The way Kevin's team
has worked with Riverside and the issues
with starting up a new distribution warehouse.
The way Walt's team stepped up and resolved
a problem with some freight going to Jacksonville
last week scored huge points with ownership
at Riverside Paper.
Last night we moved our first trailer to
Tampa which delivered this morning on time
thanks to Jimmy and his people. The next
piece of the puzzle will be moving the LTL
coming out of Tampa.
Thank You
Michael Lassen
Wilson Trucking
Miami
November 12, 2007
Craig Belden
Dal-Tile
Team - below is a compliment from the store
manager and the ROM for the Mid Atlantic
region thanking us for the job we did on
Friday getting out a emergency order for
a customer. Thanks to all of you we were
able to help the store out of a jam and show
the field that Eldersburg is about Customer
Loyalty.
Great job by all!!!
Thanks to Wilson Trucking for stepping up to the plate on such short
notice and partnering with us to take care
of this customer.
Russell Tyler
Operations Manager 351
Dal-Tile
Good Morning,
I just wanted to thank you and everyone in
Eldersburg that helped out with my shipment
on Friday. Everything went perfectly. The
correct material was picked up at 8 in the
morning on Saturday. Thank you for helping
me provide great customer service to our
customer.
Thanks again,
Andrew Frazier
Manager Dal-Tile SSC 327
Winston-Salem, NC
November 7, 2007
Chuck Wood
Terminal Manager
Todd Tyson
Account Executive
Valdosta Terminal
Chuck and Todd,
I want you both to know we appreciate you
delivering Centek's freight the same day
you picked it up! Wilson is doing a great
job with Centek's freight and we value your
commitment to us.
Thanks
Todd Redish
United Shipping Solutions
October 25, 2007
Dan McCoy
Account Executive
Wilson Trucking Corporation
Dan,
I just wanted to let you know that Jo has
been a wonderful help. Any time I have any
questions I can call her and she gets me
what I need or has the answer I need. Today
I had a problem with a shipment and she told
me she would take care of it and call me
back. When Jo called me back she had taken
care of everything for me and had made sure
that my customer was called and taken care
of too. I just wanted to let you know what
a wonderful help she is to me and I am sure
many others.
Thank you,
Mandy
Blue Ridge Moulding
(Webmaster's note: This customer is referring
to Jo Schons from our Roanoke terminal.)
October 26, 2007
Mr. Donnie Houser
Terminal Manager, Fishersville Terminal
I had a delivery to my home today and I wanted
to let you know that your driver did an excellent
job. Greg was so conscientious of our property
and our neighbor's property.
I thought it was absolutely impossible for
him to back into our long narrow driveway
without leaving huge tire ruts in our yard
or our neighbor's yard, but he took his time
and did it perfectly even though the ground
is sopping wet from all the rain we have
had. He can DRIVE a tractor trailer! When
he finally backed all the way to our house,
he put our delivery exactly where we requested,
which was in a small area. I would have been
pulling my hair out doing all of that, but
he never complained. He was calm and polite
throughout it all. You have a good employee
:-)
Sincerely,
Lisa Chenoweth
Keswick, VA
(Webmaster's note: This driver is Greg Graber
from our Fishersville terminal.)
October 25, 2007
Greetings!
I just wanted to take a minute to let you
know how nice the people in your Norfolk
office are. I dealt with Karen over the phone
twice. She was both professional and personable.
I wasn't here when the package was delivered
but I was told the driver was extremely nice
by several different people.
Would you please forward this to the Norfolk
office so that they will know how we appreciated
their pleasant attitude? It was a pleasure
dealing with your company.
I am assuming Karen and the truck are from
Norfolk since that is where the package was
on the loading dock to come here...please
forgive me and insert the correct office
if it isn't!
Thank you,
Sheila
Sheila Crowe
Sales Administrative Assistant
Outer Beaches Realty
Hatteras Island, NC
(Webmaster's note: This Customer Service
Clerk is Karen Brown from our Norfolk terminal.)
October 16, 2007
Mr. Donnie Houser
Terminal Manager, Fishersville Terminal
Sir,
I would like to take this opportunity to
compliment Mr. Stevens. He arrived late after
what must have been a long day. He was delivering
a 650lb compressor. I knew it would be extremely
top heavy. Together we got it safely off
the truck and into my loader bucket which
had a hay spear in the way. None the less
we got it safely to the ground. Mr. Stevens
showed a great amount of patience and I would
appreciate it if you brought to his attention
my complete satisfaction.
Melvyn A Herwald
Williamsville, VA
(Webmaster's note: This driver is Mike Stevens
from our Fishersville terminal.)
October 4, 2007
To whom it may concern:
I just wanted to take a moment to acknowledge
the works of your driver today. I arrived
home today expecting a delivery and did not
see one, I called your office and they called
the driver and the driver said it was in
the garage (because it looked like it may
rain). I had not even thought of checking
there. A little while later the driver came
back by just to make sure everything was
alright and that the delivery was received
well.
He went above and beyond what I see most
drivers do. He took time to place then equipment
inside from the rain and came by to make
sure everything was fine. He was very nice
and polite.
We always have great dealing with each of
your drivers and I just want to say kudos
to the driver today.
Thanks to you for having such great drivers!!
Ann Etheridge
All-In-One Mechanical
177 Riverlane Road
Jarvisburg, NC 27947
(Webmaster's note: This driver is Curtis
Perry from our Norfolk terminal.)
October 1, 2007
Dear Terminal Manager,
I moved some freight with Wilson Trucking
on 09/27/07. This was personally my second
time, as a Super Grip Employee to use Wilson.
My customer needed this freight urgently,
as he was leaving early 10/01/07 to PA. I
spoke to my customer this AM. He was on the
way to PA. with his tires!!!!! I would like
to commend Wilson Trucking on their prompt
service.In this case it was a real life saver
for my customer . I thank you for making
this shipment a priority simply because I
marked the B.O.L. HOT HOT HOT. See B.O.L.
# xxxxxxxx. Once again I appreciate every
effort made by everyone, from you on down
to the last driver to touch the freight.
I will be quoting Wilson more often! Please
see that the Driver gets a copy of this.
Thanks so much!
Robin Hayes
Super Grip
Piney Flats, TN
(Webmaster's note: This terminal manager
is Brian Martin at our Bristol terminal.)
September 18, 2007
Mr. Donnie Houser
Terminal Manager, Fishersville Terminal
I would like to thank Wilson Trucking employee
David Alt for the pleasant way he handled
a very difficult day for me on Friday, September
14th.
I was at Guadalajara, E Market Street, in
Charlottesville, VA, and I had been there
since 10:00am putting together replacement
furniture and packing up the outdoor furniture
to be returned to Outdoor Lifestyle, Stanley
NC
There was approximately 25 pcs of large furniture
that I had taken apart and packed up for
return. Around 2:00pm I was informed that
the restaurant did not have any place to
store all of this until Monday when I could
find a freight line to pick up, and to add
to my misery it was beginning to rain.
I called my office and they called Wilson
Trucking and the dispatcher said she would
try to get someone by Guadalajara for pick
up.
As it turned out I was not quite finished
with the job when David Alt arrived. David
was very pleasant and helpful with helping
me get all of this onto his truck.
I truly appreciate the manner in which he
handled himself.
I had my secretary call and find out this
person's name and she talked with Donnie
Houser.
Please let David know his actions were greatly
appreciated.
Theresa Burton
Charles L Burton Associates
3201 Odd Fellows Road
Lynchburg VA 24501
September 14, 2007
Mr. Jim Clark
Vice President of Operations, Region 1
Wilson Trucking Corp.
Dear Mr. Clark,
Your secretary said I should follow up my
phone call with an email. I am happy to comply.
Today (9-14-2007) I visited the Norfolk terminal
for the first time, to drop off freight.
The facility grounds were immaculate—tractors
were parked ‘car lot’ neat, there was no
trash in/on the ramp area—it looked ready
for a military inspection. (I have been in
a few).
Not having been there before, I walked inside
and found the office, inside a lady and gentleman
immediately noticed me, greeted me with a
smile and asked how they could help. (I apologize,
I did not get names—I was in a bit of a hurry
today, my best guess is the gentleman is
the Norfolk terminal director.) Inside the
building (of what I saw) was just as neat
and clean as the outside area.
I explained that I was a bit of a ‘newbie’
at shipping and needed to ship 9 cartons,
3rd party to Orvis in Roanoke. They provided
me the bill of lading, a pen (mine had gone
missing) a desk to work, and a person to
point out which blocks to check. While I
was filling the form, they brought in a man
from the dock, introduced me, and said he
would help me get things loaded and complete
the paperwork. He brought the forklift and
skids, we loaded the cartons up, completed
the paperwork and I was on my way in under
10 minutes. It would have been faster had
I known my part better. Next time I will.
Everyone I dealt with was friendly and helpful.
At one time, I was a Chrysler salesman and
went through quite a bit of their customer
service training. To crib from them, this
interaction with the Norfolk, Wilson Trucking
terminal was a “Gold Star Moment.” It just
cannot get any better.
I have dropped off product at a couple of
the ‘Brand-X’ terminals in the Tidewater
area because some of my other accounts use
them for their third party shipping. I have
not taken the time to call their offices
and send a note. They did the job and were
‘okay’ but the difference in customer service
is like a Big Box department store and Nordstrom’s.
Currently most of my shipping is small and
single carton shipping handled by FedEx and
larger orders are 3rd party paid (which,
I do not mind). If my business grows to need
LCL shipments, I will be contacting Wilson
Trucking, first.
Best,
Michael Kitchen
brake-fast Dog Food Bowls
September 7, 2007
Linda O'Neal
Import/Export Coordinator
Randy Morton
Terminal Manager
Norfolk Terminal
Wilson Trucking Corporation
Linda, Randy,
I would personally like to thank you both,
and all your staff for the time, and effort
placed into making this Transload happen,
and being successful. I will try, and compensate
by directing many accounts, and consignments
to your office.
Nice job !!!!!
Have a nice weekend...
Jim Sullivan
Ocean Export
Laufer Group International
New York, NY 10007
August 28, 20007
Mr. John Lay
National Account Manager
Wilson Trucking Corporation
Good Morning,
I had the pleasure of being helped by two
women from your organization, Amanda from
the main office and Charlene from the local
terminal situated near our Atlanta DC. They
were both extremely pleasant and helpful
and answered my questions quickly. They should
be commended for their fine work, and are
a tribute to Wilson’s consistent high level
of customer service I have encountered during
my time at Covidien.
Regards,
Robert Simmons
Transportation Specialist
Covidien
15 Hampshire St. Mansfield, MA 02048
(Webmaster's note: This is Amanda Fitzgerald
and Charlene Allen.)
Customer Service Department
Wilson Trucking Corporation
August 29, 2007
I have a small business in Niceville , FL
and don't use trucking very often, as UPS,
etc can usually handle our small orders.
Today, however, I received a large, heavy
tool from Harbor Freight and Wilson Trucking
delivered it. My business was not open when
the Wilson driver attempted delivery (we
should have been) and after finding the note
that "delivery had been attempted",
I called Wilson at 1-866-645-7405. The man
who answered was most courteous and helpful
and had your driver headed back in very short
order. I met the driver in front of the business
and he was MOST HELPFUL in getting the freight
transferred to my truck. I know that is his
job, but he did it with professionalism and
reflected credit on Wilson Trucking Corporation.
Would you please convey my appreciation to
Wilson Trucking management for Mr. Joe Williamson
who delivered to A to Z Sewing & Vacuum
on 8-29-07.
Thank you,
Wayne Sander
Owner A to Z Sewing & Vacuum
Niceville, FL
August 20, 2007
Mr. Jim Rogers,
Account Executive
Wilson Trucking Corporation
Dear Mr. Rogers,
I wanted to thank you and Wilson Trucking
Corp for the assistance on an urgent shipment
for our military. This was an emergency rush
order for our troops. I called Wilson, spoke
briefly with Jim Davis who managed to locate
you and you arranged for the two trucks to
pick up our order, and deliver it the next
morning to North Carolina, where it was repalletized
for international shipment and sent out on
a special plane for the troops.
We very much appreciate this help and I am
sure that our troops, who will benefit from
this, would join me in thanking you if they
knew!
I am attaching a copy of two of our newsletters
which explain a little about what we do.
Again, thank you for stepping up to the plate
on this one!
Charlene Riikonen, President/CEO
Cera Products, Inc.
Columbia, MD 21045
August 20,2007
Mr. Bill Reel, Regional Sales Director
Wilson Trucking Corporation
Greensboro, NC
Mr. Reel,
Please allow me a moment to commend one of
Wilson Trucking's greatest assets, Judy Carr.
Judy has earned our respect and admiration
with her professionalism; which is rare to
find nowadays. Judy is extremely efficient,
knowledgeable, responsible, attentive, courteous,
and patient.
On many occasions, we've had important shipments
which have required special attention. Per
our request, Judy (without hesitation) has
monitored such shipments to ensure a prompt
and flawless delivery. This may not seem
like a great deal but it is crucial to us.
Royal Labs' customers keep us in business
and we want to be able to provide them with
the best service available; with Judy's help,
we've managed to do that time and time again.
We can always call Judy with any problem
and she quickly responds with a solution.
Granted, we at Royal Labs are a difficult
bunch but Judy (God Bless her heart) always
manages to rise to the occasion,
Royal Labs deals with other representatives
from other trucking companies and they do
not possess the knowledge or skills that
Judy does. Whenever the opportunity presents
itself, we proudly use Judy Carr as an excellent
example of great customer service.
You are very fortunate to have Judy as an
employee. She is definitely an asset to your
company and is one of the reasons we look
forward to doing business with Wilson Trucking.
Please convey our appreciation to Judy for
her excellent service. Best wishes to her
and the rest of you at Wilson Trucking.
Paul M. Lieber, President
Royal Labs Natural Cosmetics Inc.
2671 Fort Trenholm Rd.
Johns Island, SC 29455
August 16, 2007
Mr. Jim Clark
Vice President of Operations, Region 1
Wilson Trucking Corp.
Hi JC.
I hope you are doing well and staying cool.
I just booked a small Emerald Service shipment
with Buddy Munson in Fishersville. It is
a small shipment from RDU to Washington,
NC, but I would like to point out that it
was a very smooth process getting this set
up through him for Monday delivery 08/20.
Nice product that WTVA has, in my opinion.
This lane is becoming more and more frequent
due to imports from Italy, so hopefully as
my agency grows, so shall this business from
RDU.
Regards,
Mark
Mark C. Suddreth
Zalcam Logistics LLC
Independent Agency - Wilson, NC
July 30, 2007
Mr. John Melick
Account Executive, Hope Mills Terminal
Wilson Trucking Corp.
John,
I would like to extend a very special thanks
to Buddy and Leigh Ann at the Emerald desk
for their outstanding service with our shipment
that we needed to get picked up at the Delta
air cargo terminal. I was told by Delta that
the shipment was ready for pickup, only to
find out that it still had not cleared customs.
Buddy and Leigh Ann worked nonstop to ensure
this shipment would be picked up and delivered
to our facility. They spent enormous amounts
of time on the phone with Delta, and I wanted
to make sure that their Manager knew just
how great they were.
Please extend our special thanks, and make
sure their Manager knows what a great job
they are doing. It is a pleasure to be able
to pick up the phone and get the service
that they provided!!
Thank you,
Jim Richter
DC Manager
Dayco Products, LLC
Fayetteville, NC
(Webmaster's note: This is Buddy Munson and
Leigh Ann Clark.)
July 27, 2007
Mr. Chuck Wilson
President
Wilson Trucking Corporation
Chuck,
I hope this email finds you well! I wanted
to let you know that Wilson bailed our company
out of a jam last night. (A jam Garco caused.)
An order was supposed to ship yesterday for
one of our large clients, but we failed to
ship it. I found out about this at 7pm last
night. I called Steve Holmes at your North
Atlanta Terminal and asked if there was any
chance this could be picked-up and delivered
to Jacksonville, FL the next day. Knowing
something about the business I knew this
was a long shot (with our location). Steve
advised me he would divert a driver over
to our location to pick it up and that he
would get the order (4 pallets) to Jacksonville
Friday. The driver picked the shipment up
at 8:15 and the shipment is in Jacksonville
now! Wow !! We cannot ask for better service
than this; our client is extremely happy
that this important order made it through.
Steve’s commitment to customer service was
outstanding.
Thank you !!!
John Ashworth
GARCO Inc.
Alpharetta, Ga. 30004
(Webmaster's note: This email was received at 9:47 am on Friday, July 27th.)
July 17, 2007
Mr. Chuck Wilson
President
Wilson Trucking Corporation
Dear Mr. Wilson,
On behalf of Father Planty, Pastor and Holy
Family parish here in Dale City, I wanted
to extend to you our utmost gratitude and
appreciation for donating the use of a 53-foot
trailer this past July 1-3 for our church
pew renovation. The transportation of the
pews to our Church was the most critical
aspect of this project, and we could not
be happier with the results.
In addition, thank you for allowing Mr. Kenneth
Kuendel to perform this service and transport
our new pews to the church. His aid in this
endeavor made the process go as smoothly
as possible. We have been truly blessed by
his professionalism and generosity to our
parish.
Please be assured of our prayers for you
and your family as we continue our common
cause to give glory to God through our work
on Earth.
Yours in Christ,
Father Michael J. Dobbins
Parochial Vicar
June 15, 2007
Jerry A Cruise
National Account Manager
Wilson Trucking Corp.
Mr Cruise,
I wanted to let you know I was very happy
with the service received today by one of
your shippers out of your Fredricksburg office.
I cannot find his name on the shipping notice...,
but he was extremely courteous, easy to work
with in a difficult situation, and went the
distance to get my oven safely to my residence.
My 330# Thermador oven arrived in what appears
to be excellent shape.
Your dispatchers were great to work with
as well - they were flexible enough to let
me choose an alternative date, said delivery
would be between noon to five, and he was
here at noon! How refreshing! I will be sure
to consider Wilson Trucking first for all
my future trucking needs.
Laura O'Connor
Hollywood, MD
(Webmaster's note: This driver is Joseph Forster from our Fredericksburg terminal.)
May 30, 2007
Dale Duke
Wilson Trucking Corporation
Hello, Dale,
My name is Teresa Church and I am the shipping
Manager for Lewisburg Printing .I just wanted
to send this email about a driver that we
used to have and you have taken him away.
His name is David Brown I know that you have
taken him away to help the company, Wilson
Trucking, and I understand this, but I also
wanted to let you know that I miss him alot,
a whole lot.
David did not only pick our freight up, there
were times when the freight wasn't exactly
ready, and David would wait for this and
help prepare the pallet or pallets for shipping.
I know that with being the shipping manager
with my company that I have used several
trucking companies and there has never been
and never will be a replacement for DAVID
BROWN.
I could always depend on David and go on
home after work if he was running late and
I knew without any doubt that by morning
my freight would be picked up.
(David's replacement) is good, do not ever
think that he is not, but .... there will
be no replacement ever for David Brown.
I do not know what you all pay David but
if everyone had a David Brown then it would
help make the shipping process an easier
job.
Thanks .
Teresa Church
Lewisburg Printing
135 Legion Avenue
Lewisburg ,TN
May 11, 2007
Hi Gary.
Just thought I would let you know how the
delivery yesterday went on your latest shipment
to In The Woods. The Asheville terminal manager
(Wade McElreath) personally delivered the
shipment so that he could meet the owners
and assure them that we will serve them in
the manner they require. I think we have
made believers out of them.
Dan McCoy
Wilson Trucking Corporation
Dan,
Thanks to all you guys for going out of your
way to please this customer. Especially to
Wade (McElreath) for making this delivery.
It says a lot for Wilson. I get caught up
too often in price, when the real value is
in the handling of situations like this.
Gary Bowling
Uttermost
(Webmaster's Note: This is a email exchange
regarding a shipment from Uttermost to In
The Woods.)
May 10, 2007
G.A. Presley
Manager, Conover Terminal
Wilson Trucking Corporation
Dear Mr. Presley,
I wanted to thank you and commend you and
your company for your excellent service!
You went the extra mile (no pun intended)
to ensure that our delivery got to our remote
location. Furthermore, you were gracious
and understanding about the problem of delivering
in a mountain location with a crusher-run
road, to the point of personally delivering
the weighty item with a van.
You were polite and professional throughout,
even though it required extra time and effort
on your part. You willingly offered to help
us move the heavy item up off the driveway
onto the porch. As the item weighed over
400 pounds, that was above and beyond the
call of duty. We thank you personally, Mr.
Presley.
My wife and I are grateful and recommend
you heartily to any other customer that would
use your trucking company. (You can use our
testimonial, if you like.)
Please share this letter with your management.
You deserve more than a pat on the back.
Sincerely,
Charles and Jody Bargerstock
Deep Gap, NC
April 20, 2007
Pam Childress
Customer Service
Wilson Trucking Corporation
I don't want anything except to let you know
what an AWESOME job you do for us and our
customers. You're all loved more than you
know and we literally couldn't function without
you. When you see another Wilson Trucking
employee today, tell 'em how much they're
appreciated!!!
Donald Wilson
Supply Account Manager
Xerox Corporation
Nashville, TN
April 26, 2007
Wade McElreath
Terminal Manager
Asheville, NC
We picked up our first shipment from Daniels
Communications yesterday. I followed up with
Stan Robinson this morning to let him know
about what time this would deliver in Conover.
He said that our driver was very courteous
and friendly and when he left he thanked
him for the business. Stan said that he was
very pleased with his first LTL shipment
with Wilson Trucking.
Thanks,
David Reynolds
Account Executive
Asheville, NC
April 25, 2007
Customer Service Department
Wilson Trucking Corporation
To whom it may concern:
The delivery guy, Craig Renaldi, that delivers
to our house is AWESOME! If he hasn't had
a raise in a while, you should consider it!
He always has a smile on his face, even while
he's doing all he can to get 1000(+)lb. tool
boxes down our driveway. He always leaves
them behind our house not to be seen from
the road and he never beats on our door or
rings the door bell a million times, like
other delivery guys, waking my napping child!
Hmm...he also has really good hand writing
on the receipts and talks to my son, who
loves "BIG TRUCKS!"
Thanks for being our delivery guy, Craig,
you're AWESOME!
April Coulter
Murfreesboro, TN
(Webmaster's note: This driver works from
our Nashville terminal.)
April 23, 2007
Wade McElreath
Terminal Manager
Asheville, NC
Wade,
I just wanted to share something with you.
Ron Griffin with Blue Ridge Mountain Water
just talked to me for 5 minutes about our
local driver, Dennis Camp. He said that he
was a great young man, pleasant and polite.
He also said that Dennis had spoken to him
about how wonderful a company Wilson is and
how well he has been treated! He couldn't
say enough good things about them.
This is the kind of thing we want our customers
to hear. ..
Thought you would like to know that...
David Reynolds
Account Executive
Asheville, NC
March 28, 2007
Jeffrey W Saunders
Wilson Trucking Corporation
Mr. Saunders,
I just wanted to drop you a note to let you
know what a pleasure it was working with
Michelle Staples over the telephone the last
two days.
I had a vender inadvertently ship some critical
freight via ... Freight Lines. What should
have been an overnight delivery turned into
a potential disaster.
On Tuesday when my shipment did not show
up I called my vender to see where it was,
he advised me that he did not ship with my
preferred vender. He assured me that I would
have it on Wednesday. On Wednesday it did
not show up so I started tracking it myself.
It was at this point that I had the misfortune
to talk with one of ... Freight Lines customer
service reps. They told me that it was somewhere
between Dallas and Nashville and it would
likely be sometime next week before I could
expect to see it. They did tell me that it
was to be turned over to Wilson and gave
me your number in Atlanta.
This is where Michelle picked up the ball.
She advised me that from this point it would
go to Atlanta. I called back Thursday A.M.
to verify the current status, although she
could not verify for certain due to the fact
it did not have a Wilson pro# yet, she took
my name and number and promptly called me
back when this information was available.
Although I still haven't received my freight
yet I feel confident that with her effort
and coordination with your Atlanta terminal
and Jimmy Johnson in Mobile I should be able
to pick this up at your terminal Friday morning
and meet my customer's deadline.
I am in the industrial service business and
things don't always go as planned, but when
you hit a bump in the road it is quality
people like Michelle that make the difference
solving day to day problems.
Thanks again for Michelle.
David Garstecki
Furmanite
Saraland, AL
March 27, 2007
Chuck and Guy,
Hope this email finds you both well. Just
a short email to sing the praises of the
WTVA staff there in Fishersville. I stay
in contact frequently for day to day issues
and problems. Lately, it seems that I have
been calling very often. On every occasion
that I call, the people I speak with are
courteous and helpful. I would like to mention
Judy Baska, Kim Moneymaker, Jeff Samples,
Mike Suter, Vicki May, Tony Robinson, and
yes, even Terry Rohr for their willingness
to help. It is a pleasure to work together
with these folks to make WTVA a stronger
company. Just wanted to voice my appreciation
for these guys... These types of people make
the difference.
Thank you.
Stephen McCrary
March 22, 2007
David Collier
V.P. Sales
Wilson Trucking Corp.
David:
This morning I received some wonderful comments
on Leigh Ann Clark's handling of the Emerald
Service Shipments.
I needed to pass this along to you because
this person who called would like the proper
individual to know and a special note put
in her record for the excellent work she
has done.
This comes from Brian at Hanshin Cargo in
care of JAS Forwarding in Atlanta, GA.
There was a shipment that she handled for
him recently dealing with our Orlando, Fl
terminal and he said she continued working
with him and saw it through to the end, gave
the pod info and was flawless in her efforts
to make Emerald work for us.
Please see that a special note is placed
in her folder. He also commented that our
Atlanta terminal did exquisite work as well.
I thanked him for his comments and encouraged
him to use Wilson Trucking in the future
for all of their trucking needs and to be
sure to let us know of any future Emerald
problems that we could handle for him.
Have a great day.
Carol Painter
Central OS&D
Wilson Trucking,
Fishersville
(Webmaster's note: Leigh Ann Clark is one
of our Emerald Expedited Coordinators.)
March 7, 2007
We are very happy with the transit times,
customer service, and all aspects of Wilson
Trucking.
We would especially like to thank Ronnie
Deese, our Atlanta Account Executive as well
as a Marshall Faircloth in the Elm City (Rocky
Mount) terminal. They both have gone above
and beyond to help in all possible ways.
Normally I have to waste a lot of time fixing
freight problems, but this isn't the case
with Wilson. On a recent shipment, Marshall
was especially helpful and made dealing with
freight a pleasant experience. Usually I
dread problems, but this was a pleasure.
Even though it was our mistake, it was caught
and fixed by Marshall before it became a
big problem. We appreciate the hard work
and additional effort put in by these gentlemen.
Keep up the good work!!!
Thank you,
Daven Davis
Southern Moulding & Supply Co.
Kennesaw, GA
(Webmaster's note: Ronnie Deese is an Account
Executive in our Lawrenceville terminal.)
February 28, 2007
This correspondence is to praise and applaud
the efforts of the driver who delivered my
Entertainment Center today, and I would appreciate
your making note of the excellent work put
forth my the Driver who delivered my Sauder
unit. I have come down with a severe cold
since I made plans to get my Center into
the house by my own "Billy power"
and felt incapable of lugging these heavy
and unwieldy packages into my upstairs staging
area. I watched in awe as my Driver moved
the 100 pound packages, safely and easily.
Just getting to my house was near impossible
and he tried every avenue to complete his
delivery and did so extremely well. He even
came up with the idea to use other available
resources. This man is to be commended in
the highest order.
Thank you.
Billy Lane
(Webmaster's note: This driver is Stacy Castle
from our Bristol terminal.)
February 27, 2007
I wanted to recognize Terrence in Atlanta
Dispatch for his help Monday. At about 4:20
yesterday, Steve Shackelton from AVL called
questioning where Pro ******** was as his
customer was advising they had not received
this freight which was to be loaded on an
airplane later in the evening.
I called Atlanta, and Terrence in Dispatch
advised me that it was out, but this consignee
was not at this address. He held while I
called shipper and verified that the consignee
had moved and the proper address was actually
about 2 miles away. I gave him the new address
and he assured me that he would get this
delivered yesterday, which he did. AVL has
since faxed a corrected BOL.
There is always a big focus on the negative
and not enough on the positive. This is the
type of customer service that will help us
grow.
Please pass along my thanks to Terrence for
his help in taking care of AVL!
David Reynolds
Account Executive
Asheville, NC
February 21, 2007
I just wanted to say "thank you"
to Wilson Trucking for the excellent service
we received.
We just had a mirror delivered to our condo
from Sweat Peas Home Decor
Tanya, who contacted us yesterday about the
delivery and the delivery person (Emilio
Valentin) were so polite and efficient and
I just needed to convey our compliments to
your company and the above mentioned employees
for the personalized service and delivery
we received yesterday and today - Feb. 21.
2007. These employees are definitely an asset
to your company. They made this delivery
one of the best we have received by far since
our stay in Florida.
Thank you,
Leonard and Carolyn Curcuruto
Lauderdale By The Sea, Fl
(Webmaster's note: This is Tanya Feliciano
from our Ft. Lauderdale terminal.)
December 13, 2006
Dear Sirs:
I am writing to you in reference to an unusual
act of kindness on behalf of your employee,
Mr. David Fletcher. On December 8, Mr. Fletcher
made a delivery of four cartons of chairs
and a chair dolly to Calvary Lutheran Church
in Baltimore. We were not expecting this
delivery until December 13 and we had made
arrangements to have someone near the church
to accept the delivery and place the chairs
in the proper room. Because the delivery
was so early, there was no one at the church
to accept the delivery except the secretary.
Mr. Fletcher said that he would bring the
delivery in and place the chairs in the entryway.
At Calvary, we also conduct a day school
and it so happened the the lower grades were
having their Christmas program later that
day. The delivery in the entryway would have
been inconvenient and probably against Fire
Code. The situation was explained to Mr.
Fletcher and he kindly went the extra mile
and took the delivery down a long hallway
and placed the chairs and the dolly in the
proper room. His actions were very much appreciated
by the secretary and by everyone else at
the church. I would appreciate it if you
would convey our thanks to Mr. Fletcher.
Very truly yours,
Katherine W. Lindhorst
Perry Hall, MD
December 20, 2006
Jim Clark, Jr.
Wilson Trucking Corporation
Jim,
First I would like to wish you and everyone
at Wilson Trucking a Merry Christmas and
Happy Holidays. Another year has passed by
and we are reflecting on another successful
year together.
One of the major highlights has been the
positive results of adding the CSR rep in
CLT to minimize problems and maximize communication.
We have been very pleased with this decision.
Tracy has done an outstanding job and we
really value her services and hopefully you
can agree there has been sustained growth
as a result.
Secondly, I wanted to make mention and express
our pleasure with the Hope Mills terminal
staff in negotiating a very difficult delivery
yesterday. Both your dispatcher Jeff Elkins
and driver Alphonso Baker went above and
beyond our expectations in making a very
critical delivery to Analytical Perspectives
in Wilmington.
This delivery had all the "recipes"
for failure, i.e.liftgate, appointment delivery,
required pallet jack service....need I say
anymore? But they made it happen and we greatly
appreciated it...
Great Job Hope Mills and all of Wilson Trucking!
Merry Christmas and Happy New Year to all
and let's keep growing the business together....
Howard G. Shope
President/ CEO
International Express
(Webmaster's note: This is Tracy Wood from
our Charlotte terminal.)
December 18, 2006
Angie Asche
Account Executive
Wilson Trucking Corp
Hello Angie,
Please pass this on to the appropriate parties
in your organization. I would like to thank
everyone involved in the delivery of our
product in Johnson City TN this morning,
especially the delivery driver. Our account
manager called me from the site this morning
describing your driver, Stacy Castle as "
awesome ". The freight was delivered
early and the driver was extremely helpful.
Please make sure this driver is recognized
for his extra efforts.
Happy Holidays
John P. Barry
Transportation Manager
McKesson
Suwanee, Ga.
November 30, 2006
Mike Toohey
Account Executive
Wilson Trucking Corporation
Mike,
Please read the comments below from Deb Williams
(our South Florida Extended Care Rep).I second
Deb's opinion and think that Tom should be
recognized for his actions and service to
us and our customer.Please forward this on
to your Management Team and let them know
that Tom works very hard to provide quality
service (this is only one example) and we
appreciate his efforts.
Thanks
Clayton Chapman
McKesson
Hi Clayton!
I just wanted to bring a situation regarding
Wilson to you. Last week something happened
at the Orlando DC and Menorah House in Boca
Raton’s order got on the skids going out
to Glades Health Care in Boca Raton. When
customer service figured it out they called
Tom at Wilson in Pompano. He sent a truck
out to Glades Health in Pahokee and picked
up the order and redelivered it to Menorah
House on Wednesday before Thanksgiving so
they would have their order before the holiday
weekend. I think this is going above and
beyond in customer service and I wanted to
recognize Tom for his excellence customer
service skills. And thank you for having
Wilson Truck line handle all the south Florida
accounts when a off cycle delivery is needed.
Thank you,
Deb Rasmussen
(Webmaster's note: The Tom referenced in
these emails is Tom Gurr, Manager of our
Fort Lauderdale terminal.)
November 30, 2006
Mr. Vince Price
Manager, Greensboro Terminal
Wilson Trucking Corporation
Mr. Vince Price
I would like to take this opportunity to
appreciate Martha Shives, one of your Customer
Service representative.
She is helping us all the time when we have
any questions or any inquiry on incoming
shipments and even many times she initiates
the action and calls us to inform us what
we should expect to receive any particular
day.
I also want to appreciate all your drivers,
including Marvin, who are very polite and
ready to help us.
No doubt any company who has these kind of
dedicated associates will survive in this
competitive business environment.
Satish Bhavsar
Warehouse Manager
Joan Fabrics
(Webmaster's note: This driver is Marvin Foust.)
To David Collier,
"I just wanted to send a 'Thank you'
to your company for having such helpful delivery
drivers."
"The driver was so polite and helpful"...."Thanks
again Jeffrey Horta for fantastic service"
S. Johnson
Altamonte Springs, FL
These compliments are regarding a residential
delivery to the Johnson family of Altamonte
Springs, FL.
It is people like Mr. Horta that provide
the service that sets Wilson Trucking a cut
above all competition. Personal and friendly,
dependable and reliable.
(Webmaster's note: This driver is Jeffrey
Horta - an Orlando, Florida P&D driver.)
November 22, 2006
To David Collier,
"I have spent more than 30 years in
this business, and I have never met or worked
with anyone as good as Leigh Ann Clark. I
had a shipment that wasn't going to get to
the destination in time. When I reached Leigh
Ann, she took charge and got the product
forwarded to my customer right away. I wish
I had 10 people just like her."
David Frye
Tool and Gauge House
Charlotte NC.
This is from a voice mail from a customer
who used the Wilson Emerald Expedited services
to move a distressed shipment to the destination
in time to save a sale. Mr. Frye was so impressed
with the way Leigh Ann took care of the shipment
that he was compelled to call and rave about
her personable and professional attitude
and manner in which she resolved his shipment
solution.
(Transcribed from a phone call to David Collier,
V.P. Of Sales)
The following is an email sent to one of
our shipping customers:
Dear Phil (Honeycutt - of Accents Beyond):
Just a quick note to let you know that my
order made on 10/20/06 in High Point for
one pair of tables and one bookcase, made
it on time and in great condition thru Wilson
Trucking. The driver, Matt Wooten, was the
finest delivery man I have had the pleasure
of receiving in 20 years of this business.
Looking forward of placing future orders
via the Catalogue you included in the shipment
as well as using Wilson Trucking, of course.
Thanks,
Eloise Howard
E. Howard Design Accessories
This next email is the shipper's comments
when he forwarded Eloise's email to us:
See Dave (Baker),
Wilson did it again because of my sales rep
and your driver.
We already know you're good and Matt Wooten
must be good too !
Larry Lyerly
Accents Beyond
October 23, 2006
All my outbound shipments to TN, VA and GA
go via Wilson. I am very pleased with the
service you provide. Top Notch !
My wife (different employer, Eastman Chemical)
uses you too, per my referral, and is also
pleased with your service.
Traci, Kenny, Brian and Larry in the Bristol,
TN terminal, are very efficient and extremely
easy to work with. If I ask for a favor or
I'm in a bind they take care of it, every
time.
Thanks for the excellent service,
Jim Kirby
Custom Metal Products
October 23, 2006
Mr. Morton,
I wanted to take a moment to let you know
that, in my opinion, you have an employee
that goes beyond the description of his job.
Mr. Jesse Sandoval has made many deliveries
here at the Bank of America and not once
has he not helped us unload the freight and
get it to a location that makes it easier
for us to handle.
I have had other companies and drivers refuse
to help unload the freight, much less move
it to a location that we need. Mr. Sandoval
always helps and does so with a smile.
To me, this is great customer service and
you are fortunate to have an employee like
Mr. Sandoval.
Donald Stainback
Lead Engineer
Trammell Crow Co.
Norfolk, VA
October 10, 2006
Wilson Trucking:
We at Maidenform, Inc. – Fayetteville Distribution
Center would like to extend our thanks for
today’s moves to & from Cape Fear Distribution.
Your services and personal assistance is
always greatly appreciated.
Kenny, a special thanks to you sir for your
coordination efforts for all our moves.
Sincerely,
Donald Outen
Traffic Coordinator
Maidenform Inc. - FDC
Fayetteville, NC
October 5, 2006
I just thought I would share some good news
with you. I had lunch today w/ Steve Richardson
at American Of Martinsville today. ..Steve
pointed out to the Import Coordinator, who
joined us for lunch, that the Southeast is
the only area where he doesn't us a furniture
carrier. He is so impressed w/ our company
and service, we have the southeast exclusively.
He tells our competition, "Don't even talk to me about the southeast.
You can't touch Wilson!"
Regards,
Paul R. Kelley
Account Executive
Wilson Trucking Corporation
Eden, NC
September 22, 2006
This was a Progress Printing delivery to
Kay Goulding, KNX, TN.
The lady called Progress Printing to advise
them that the driver that delivered the freight
did an outstanding job. He was very nice
and helpful....Per consignee he was outstanding.
I received a call from C H Robinson to advise
how happy the lady was with WTVA.
Thought I would relay this message of good
tidings.
Donald Thomas
Terminal Manager
Lynchburg, VA Terminal
(Webmaster's note - This driver is Toney
Carroll, a Dockworker/Driver at our Knoxville
terminal.)
August 23, 2006
Today I had an occasion to have about 65
gallons of paint delivered by one of your
trucks. The same young man delivered paint
to me on 8-21-06. I must tell you that he
was just the most pleasant young man.
I normally have a forklift driver back in
the yard. Today I did not and told him he
would have to off load the paint by hand
onto the dock.
Most young people that I have come in contact
with since working at Clyde Nettles would
have really given me some "attitude"
because it was going to cause them some effort.
But I must tell you, this young man did not.
I didn't catch his name, but I wish you would
tell him he is doing a good job and the "old"
lady at Clyde Nettles appreciated his attitude.
Thank you,
Coleen Lee
Clyde Nettles Roofing and Painting
Columbia, SC
(Webmaster's note - This driver is Derrian
Charley, a Dockworker/Driver at our Lexington
terminal.)
July 28, 2006
Sometimes good performances need to be passed
on when they result in the success of Wilson
Trucking as a Transportation Company.
During the last week, customers paid high
compliments to our two Customer Service Representatives
Diane Dage and Brenda Alexander.
First, Diane was complimented with her handling
of possible lost shipments for a customer
in which the customer, Holly Isaac of Associated
Building Specialties, stated "Diane is always very fast and thorough in
handling our problems".
Second, Brenda received a compliment from
Richie at Imcopex in Melbourne stating "Brenda is a joy to deal with, making (my)
day that much easier to cope with problems".
When customers request me to pass along this
information to the right people this surely
is a sign that Wilson is building relationships
in a positive manner.
Mike Toohey
Account Executive
Wilson Trucking - Orlando Terminal
June 6, 2006
Chris Shaw
Wilson Trucking Corporation
I wanted to tell you how pleasant and courteous
Chris Clauson was while attempting to deliver
Pro xxxxxxxx.The delivery was in a tight
spot and instead of unloading on the street
he was able to back in and unload it into
the shop. Some other truck lines complain
and are very rude if they have to wait for
a few minutes but I will continue to use
Wilson Trucking because of the professionalism
of your drivers. Chris is a good driver and
has a positive attitude.
Keith Bryant
Bryant's Automotive
Bell, FL
(Transcribed and paraphrased from a phone
call to Chris Shaw.)
May 17, 2006
Jim Rogers
Wilson Trucking Corporation
To Jim Rogers,
I just wanted to send you a quick note thanking
you and your warehouse staff for the wonderful
job done with our big freezer order at the
beginning of May. As you know, we shipped
out over 52 total freezers without major
problems or freight damage, 26 from our MD
location and 26 from our VA location.
Both of the pickups at our locations went
well. We only had one small problem with
the MD location which was rectified in a
very timely manner by the dispatch in the
office. The Chesapeake terminal did a fantastic
job of receiving and then storing our equipment
until our customer was ready for the pick
up which was done over a two day process.
Our customer has stated they made the whole
unloading and reloading quick and easy they
would also like to thank them for all of
the help they provided.
This was a first such type order in the history
of Silver Eagle Marketing but because of
the ease of shipping with Wilson, we hope
that it will not be the last. We look forward
to working with you and your company in the
future for both our big and small shipping
needs.
Sincerely,
Susan Haller
Traffic Manager
Silver Eagle Marketing
Glen Burnie, MD
May 12, 2006
Wilson Trucking
Fishersville, VA
Dear Mr. Wilson,
I would like to take this opportunity to
thank Wilson Trucking employees for having
the best customer friendly attitude in the
industry.
Through the 7+ years I have interacted with
Wilson Trucking, the employee attitudes have
been wonderful. We have had bumps in the
road with service from time to time, but
that is the case with all carriers we do
business with. But what makes Wilson Trucking
staff stand above the rest is the friendly
and caring attitudes starting with our salesrep
(and going) to every department within the
Atlanta Terminal.
We have 5 carriers that load on a regular
basis but with each of the other carriers,
I can not make the statement that I am satisfied
with overall employee attitude; not service,
but employee attitude. With Wilson Trucking
employees, I do feel that our business is
important, no matter how large or small.
Great job ladies and gentlemen, and keep
up the good work.
Sincerely,
Jennifer Powell
Hill Manufacturing Company, Inc.
Atlanta, GA
May 10, 2006
Bob Kantola
Terminal Manager, Wilson Trucking
Lawrenceville, GA Terminal
Bob,
... I received a phone call a few minutes
ago from Dan Bradley, Logistics Center Manager
at the CNH Depot in Doraville. He wanted
to pass along his thanks for one of the smoothest
start-ups with a new carrier that he has
experienced in a long, long time. He said
that everyone at the Lawrenceville Terminal
has done an outstanding job for the Depot
and he will be advising CNH Corporate in
Racine Wisconsin of same when he has his
conference call in the morning.
Bob, to you and all of your people, WELL
DONE!
Jim Cox
National Account Manager
Wilson Trucking Corporation
April 20, 2006
Mr. Chuck Wilson, CEO
Wilson Trucking
Dear Mr. Wilson;
This is the second letter I have written
regarding Donnie Hockaday and I am pleased
to do so. I would like to relate an incident
which demonstrates what an excellent employee
Donnie is. Last week Highway Safety Supply
had scheduled a pick-up with Wilson Trucking
but we were unable to have the pallets ready
in time. Donnie came when I was out of the
office, took the paperwork from my office
manager, drove to the warehouse, set up the
order on the pallet, packaged it up with
the shrink-wrap, and loaded the pallet onto
his truck. This "extra effort"
is far above and beyond the norm for any
truck driver. What outstanding public relations
he represents for Wilson Trucking.
Sincerely,
John H. Bossong
President
Highway Safety Supply, Inc
Brandy Station, VA
April 17, 2006
I know you always talk about it but here
is a great example of your customer service
in action. I had a pro #xxxxxxxx of which
I was looking for delivery information. When
I called the main number a gentleman named
Tony was polite, traced it and connected
me to the local terminal for further info
rather than speculating when it was to deliver.
When I was connected to the Newington terminal
Jim gave me a complete run down on it with
an ETA and instructions for delivery. It
seems like such a small thing but I almost
never have to call your customer service
group and this is just a prime example of
the old fashioned service you speak of; no
message machines, no rushed answers, no guessing.
Thank you for the continued service you provide
Kendall Healthcare!
Jay
Jason Lau
Manager, Private & Domestic Transportation
Tyco Healthcare / Kendall
April 12, 2006
I wanted to tell you what a good job Ken
Taylor, Fayetteville Terminal Manager, and
his team did for me. He was picking up for
me 2 loads going to Atlanta GA for my Customer
who was closing that plant. As it turned
out, he and his Driver Sales Reps had to
go into the building to get the product for
the Customer. They did and I had the problem
solved and he brought in another Driver Sales
Rep. I deal with details everyday for Customers,
and to have the Fayetteville team do this
with a great attitude was very helpful and
much appreciated.
I have worked in the LTL business for 24
yrs prior to coming here. It is NOT about
a Corp. Office about Fishersville VA....It
is about the people that do their best each
and every day with a genuine sense of commitment.
The LTL business is a tough environment.
The Carrier that excels in Customer Service,
and not "talk", will be the winner,
much like this situation.
Again, I thank the Fayetteville Team!
Mike Ange
General Manager
Tazmanian Freight Systems
College Park Ga
March 31, 2006
Back in January I had the pleasure of working
one of your drivers. He could not have been
more helpful and pleasant.
Thanks for having drivers out there like
Ramon Rivera. It certainly speaks well for
Wilson Trucking.
Sincerely,
Susan Hastings
Susan Hastings Designs
Vero Beach, Florida
March 17, 2006
On DL99999, SO#Axxxxx for a pallet of paper,
the customer wanted to give recognition to
the carrier, Wilson Trucking - and specifically
the driver who made this delivery. She states
that the driver went out of his way to stack
the paper for her and put the paper in 2
different areas. She would like to let Wilson
Trucking know she appreciated their great
delivery and extra service from her driver!
Cynthia Janssen
Xerox Corp.
Atlanta, Georgia
February 13, 2006
Dear Jim, Chuck, Guy, Al and Randy
I am sure you primarily hear from clients
when there are problems, but my staff asked
me to let you know that Linda (O'Neal) in
Chesapeake and Lisa (Scruggs) in Atlanta
have gone over and beyond normal customer
service, and that I should let you know how
much we appreciate their efforts. You have
many other good staff members, and our sales
support is great, but these two stood out
operationally during some recent problematic
shipments.
Good vendors are hard to find and we would
not be able to service our clients and build
the reputation we have without Wilson and
the people behind the scenes.
Thank you and best regards
Peter Terkildsen
Independent Agent
Landstar Logistics
Wheaton, Illinois
February 13, 2006
I just wanted to say how impressed I am with
a Wilson driver, Andrew Roberts, here in
Atlanta. (Webmaster's note: Mr. Roberts works from
our Lawrenceville terminal.)
We have had a couple of deliveries over the
past few months and Mr. Roberts is always
courteous, professional and goes above and
beyond the call of duty in helping us with
our shipments. I deal with alot of truck
drivers in my job and he certainly stands
out.
Sincerely,
Karen Sklenicka
Branch Manager of Installation
Piedmont Landscape
January 23, 2006
Cleveland Vocational Industries Inc of Shelby,
NC would like to share our story of exceptional
performance by Wilson Trucking in the 2005
Holiday Gift Package for Inmates, operated
by SecurityPlus Packaging, and the North
Carolina Department of Corrections (NCDOC).
Cleveland Vocational Industries Inc (CVII)
is a “workcenter for the severely disabled”
– we provide “employment and training opportunities
to individuals with barriers to employment.”
We serve approximately 150 individuals with
a variety of disabling conditions – mostly
developmentally disabled. In our search for
appropriate work for the individuals we serve,
CVII bid on and won the NCDOC contract to
provide the “Holiday Package Program for
Inmates”.
Under that contract, CVII created SecurityPlus
Packaging to execute the contract; in 2005,
SPP accepted 19,948 orders from families
of inmates or their friends, from a menu
of 150 products. These orders created 24,295
boxes – or more than 506 pallets of Christmas
packages.
These pallets, sorted by delivery location,
were loaded on to pre-positioned Wilson trailers,
on a strict schedule, and delivered to 80
NCDOC locations in a four day “window”. The
deliveries had to arrive on a specific date,
as many of the delivery locations had to
arrange special manning to accomplish the
unloading, and at some locations, within
a specific “time” window.
As of this letter, SPP has polled the 80
delivery locations and with only one exception,
found Wilson’s performance exceptional, and
in multiple cases, found your performance
was worthy of specific comment – for the
helpfulness and courtesy of the individual
drivers. The only exception was one institution
that received their delivery a day early!
But that’s not the end of the story. Our
experience with Wilson started months before,
and those experiences are also worthy of
comment as they typify the kind of excellent
service Wilson offered through out the program.
Our primary and initial point of contact
was Trisha Thornton, a sales representative
from the Charlotte Terminal. Trisha Thornton
contacted us immediately after Service Transport
– our previous carrier closed. Trisha previously
worked for Service and was aware of the importance
of this program to CVII. While her employer
had changed, Trisha’s dedication to her customer
base did not – her performance was exemplary!
From her first contact, Trisha managed the
pricing process, kept us informed regarding
fuel surcharges, and when appropriate included
her Terminal Manager, Terry Dixon, and continued
as our initial point of contact through a
difficult and complex logistics effort.
With Mr. Dixon’s assistance, SPP and Wilson
Trucking negotiated a complex departure schedule
of nearly 30 trailers. Where appropriate,
SPP and Wilson loaded trailers with complete
shipments (all pallets headed to a single
location), to minimize “cross loading of
trailers at terminals, and often arranged
“direct” shipment of trailers to delivering
terminal locations. In other cases, SPP and
Wilson agreed on a “load plan” to efficiently
and cost effectively load trailers to minimize
handling and speed delivery.
However, the real success, and the true story
of Wilson’s (and Terry’s) customer service
WAS NOT the story of perfect “planning” –
it was the story of what happened when “things
went wrong”. During the 8 days of departures
(in order to meet the delivery schedule),
Terry was always available to take our calls,
pre-position trailers, re-arrange pick up
schedules, change the order of shipments.
In every case, these changes were accomplished
cheerfully, and with an understanding of
the pressures that prevented SPP, in all
cases, from having the freight available
for pickup on the schedule we had created.
In short, even in cases where SPP could not
meet our own schedule, Terry Dixon and Wilson
Trucking made SPP “look like stars!”
In cases where SPP mis-loaded trailers, Wilson
Trucking warehouse employees, and Terry,
carefully got the pallets re-routed. In cases
where SPP could not get trailers loaded in
time, Terry re-arranged schedules and resources
to “make” the schedule happen, and in the
only case (and one caused by SPP), where
pallets got incorrectly delivered, Terry
and outlying terminals, managed an incredibly
brief “turn-around” to get the pallets correctly
delivered.
In the field, 7 of the delivery locations
took special note of some element of customer
service from the delivery personnel – special
effort in unloading, in rescheduling a delivery
time, in finding missing pallets. These are
of course, the stock in trade of a trucking
company, but these instances of exceptional
service were unsolicited, and therefore very
worthy of note.
All together, Wilson’s effort were an integral
part of the success SPP enjoyed in the 2005
program – a program that created over $48,000
in salaries for individuals with disabilities,
a program that allowed NC inmates to receive
over 19,000 Christmas packages – the only
time during the year when this is possible.
SPP could not expect to earn repeat business
form the NCDOC without the kind of service
offered by Wilson Trucking.
SPP will undoubtedly continue our relationship
with Wilson Trucking – from our perspective,
Wilson Trucking was an exceptional partner!
PS – If some enterprising soul in Wilson’s
Marketing Department wanted to write a story
for your industry press, this story – with
its connection to a heartwarming holiday
story (jobs for individuals with disabilities,
Christmas packages to 20,000 inmates, exceptional
holiday service), geez, I guess we’d be delighted
to be the subject!
Allan E. Nichols, Marketing Director
Cleveland Vocational Industries Inc
Shelby, NC 28150
October 21, 2005
Mr. Travis McFarlin
Account Executive
Wilson Trucking Corporation
Memphis, TN
There was a mess-up Monday. We had a shipment
going to AEC and another shipment of displays
going to our sales rep in Royston,GA. It
is serviced out of Greenville, SC. I am not
sure what happened on the shipment to GA
but it ended up in Miami with the AEC shipment.
I am not sure if we put the wrong trackers
on it here or if it got switched in your
system. Mistakes happen and whether it was
ours or yours is not the important part.
The important part is how the are handled
when they are discovered. You guys handled
it PERFECTLY!
I called the Memphis office and was put in
touch with the Greenville terminal. I explained
that the rep needed those displays for the
weekend and was leaving his house today at
10 am heading to Atlanta for a doctor's appointment
so he could not receive the shipment after
10. Greenville seemed worried about whether
or not the could get it done but they did.
My rep called me at 9 this morning and told
me the shipment was there at his house. This
was a big deal for us because those displays
have to be setup in Best Buy stores by Sunday.
Thanks for all your hard work. Please pass
this on to everyone that was involved and
all of their management team.
Like I said , mistakes happen, the important
part is how they are handled to correct them.
Chris Barker
Select-O-Hits Inc.
Whse/IT Mgr.
August 27, 2005
Mr. Bob Hanson
Wilson Trucking Corporation
Bob,
What a pleasure to work with Andrew (Roberts)
Saturday. You better really take care of
that positive attitude man.
Thanks for the follow up and excellent service.
Richard Matthews
Logistics Manager
Lund International
Ventshade Accessories Division
September 15, 2005
Mr. Jimmy Newton
Wilson Trucking Corporation
6501 Harney Road
Tampa, FL 33610
Dear Mr. Newton,
On behalf of the entire Theochem organization,
I would like to personally THANK YOU and
your company for the generous donation of
your transportation and logistical expertise
in delivering our products to the much-needed
victims of hurricane Katrina.
As you are aware, Theochem Laboratories is
an internationally respected manufacturer
& marketer of premium cleaning &
sanitary maintenance products including a
fully extended product offering targeted
toward the Mold Remediation, Decontamination
& Water Restoration Industries.
These products that you are delivering are
extremely valuable to this area and your
help in making it readily available is greatly
appreciated. Again, THANK YOU for your generosity,
drive safely and God Bless.
Sincerely,
Ms. Angela Harder
V.P. Theochem Laboratories
Tampa, FL
August 19, 2005
Mrs. Kacee C. Lotti
Account Executive
Wilson Trucking Corporation
Richmond, VA 23234
Dear Kacee,
We wanted to thank you for all the extra
work you put into our last shipment to Greensboro,
N.C.. Your ability to think and act quickly
in our dilemma was very impressive. Ron and
Charlie were especially appreciative that
upon arriving, the truck had already been
unloaded so that they could start working.
We realize this was probably due to your
efforts and going beyond and above the call
of duty. We all expressed at our meeting
yesterday how grateful we are for you and
the personal care and attention you have
poured into us. It has been a pleasure doing
business with you and Wilson Trucking this
past year.
Thank you for a job well done and we wish
you and your company much success in the
upcoming year. Keep up the good work!
Sincerely,
Brett D. Hawkins
President
Dominion Packaging, Inc.
Richmond, VA
June 13, 2005
Ms. Sherry Wheeler, Account Executive
Wilson Trucking Corp.
Nashville Terminal
Sherry,
Just wanted to take a second and let you
know that you how much we appreciate one
of your truck drivers by the name of Bobby
(Eldridge). He is always pleasant in the
mornings and does not waste any time getting
the job done. It is people like Bobby that
make us call the vendors and have them ship
our freight with Wilson. If there is an award
that Wilson has for excellence, then Bobby
deserves it. I deal with truck drivers everyday
and some are not that friendly, but Bobby
goes that extra mile for Wilson to keep the
customer happy. Thank you for the good service
and please most of all thank Bobby.
Tom Ward
Operations Supervisor
McKesson General Medical
April 18, 2005
Mr. Kevin Rathbun
Wilson Trucking Corp.
332 Drake Street
Jacksonville, FL 32254
Dear Kevin,
I want to thank you and your terminal for
your help with the Covenant Transport load
for BJ's in Jacksonville, FL... We were told
it was refused because the last 3 pallets
had slipped off their pallets, but it sounds
like it was worse than that.
We thought the driver would be able to restack
it by himself, but I understand it took 2
of your dock hands 2 hours to help him straighten
up the mess. Covenant now has an appointment
to redeliver this load tomorrow. Withouth
your help, that might not have been possible.
Again, thanks for going the extra mile and
helping out GSK on this load. I have heard
of Wilson Trucking because you've done some
LTL interlining for us in the past. Now I
know that freight was in good hands if all
Wilson terminals are as good and helpful
as yours. Believe me, this goes a long way
to show what a good relationship GSK has
with Wilson Trucking.
Sincerely,
Dennis Kovacewich
Director, Northeast Regional Site
GlaxoSmithKline Consumer Healthcare
April 22, 2005
Phillip Garner
Kevin Rathbun
Wilson Trucking
Phillip and Kevin,
I wanted to formally extend thanks from GlaxoSmithKline
for an 'above and beyond the call' service
provided to us on Monday, April 18.
A recap of the problem and remedy follows:
A Covenant Transport Truckload shipment from
the GSK Hanover, Pennsylvania distribution
center to the BJs Distribution Center in
Jacksonville, FL, was refused at delivery
on 4/18 by BJs due to the product shifting
off the pallets during transport.
Covenant Transportation then called Dennis
Kovacevich, Hanover Distribution Center Manager
and shipper for guidance on the refused load.
Dennis in turn called me seeking possible
help from someone in the Jacksonville area
to get the load re-stacked and in shape for
redelivery to BJs in order to avoid having
to return the load to Hanover, PA.
Phillip Garner with Wilson happened to be
with me for a quarterly review meeting when
the call from Dennis came in. Phillip then
called the Wilson Jacksonville Terminal Manager,
Kevin Rathbun, to explore any avenues for
help. We had initially asked for a dock and
space where the Covenant driver could restack
the affected pallets.
Mr. Rathbun agreed to provide Covenant a
dock door at the Jacksonville terminal. This
information was relayed back to Covenant,
who proceeded to the Wilson terminal.
Upon arrival at the Wilson terminal, it was
found that the extent of the shifting extended
beyond the scope of the initial report, and
Kevin sent 2 of his dock associates to help
the Covenant driver in restacking and rewrapping
all of the affected pallets of product.
This allowed GSK to redeliver to BJs the
following day, and avoided the cost of returning
the entire shipment to Hanover, PA.
This type of cooperation and help is something
to recommended. What more can I say but..
Thanks to Wilson, and especially Kevin and
Phillip!
With appreciation,
Chuck Norris
Southeast Region Distribution Manager
GlaxoSmithKline Consumer Healthcare
April 27, 2005
Mr. Carl Mason, Account Executive
Wilson Trucking Corporation
Nashville Terminal
Hello Carl,
I wanted to tell you thank you for your company's
services. Wayne Blaylock is a very important
customer of ours in the Knoxville area. We
had some concerns with the past carrier.
I talked to him this morning and he said
the driver was cooperative and helpful. Thank
you for making this customer happy and treating
him like he was your customer. This goes
a long way with me.
Donny Wilson
Warehouse Mgr
EHP Direct
LaVergne TN
January 4, 2005
Hello,
I am a current customer of Wilson Trucking
and work with your Nashville, TN & Huntsville,
AL terminals. On 1/03 I had the pleasure
to work with Mr. Al Fortune out of Atlanta.
Our freight has been mis-routed due to our
own error. A shipment that was due to Zanesville,
OH was loaded in ATL on a truck for Tampa,
FL. Needless to say, I had a big problem.
Mr. Fortune took the matter into his own
hands and had the freight located, off-loaded
and ready to pick up by another carrier within
two hours. All bills were adjusted and freight
was on the way like this problem never happened.
We at Panalpina do appreciate the customer
service that we receive from Wilson Trucking
everyday. I just wanted to say Thank You
for all of your efforts.
Thank You,
Lisa Christy
Panalpina-BNA
Air Import Department
December 17, 2004
Wilson Trucking
All Employees,
If you don't think extra effort counts...think
again. On Monday, December 13th we placed
a much needed order with a vendor in Suwanee,
Georgia near Atlanta. We were expecting 2
day service, so we made our customers aware
of this time frame and they accepted it.
However, Wilson Trucking put that order in
our warehouse at 10:45 AM the next day!!! Due to your exceptional service, 3 families
got their automobiles delivered back to them
by the repair shops (our customers), 1-2
days earlier.
We have contacted the shipper, Genera Corp;
and asked that they only use Wilson Trucking
for our freight shipments and explained to
them what great service you delivered!!!
We have always valued our relationship with
Wilson and this is just one more reason we
can show your competitors the door whey they
come knocking. Great job and many thanks.
Thank you,
Eric Taylor
Operations Manager
Richmond/Tidewater Bumper Service
Richmond, VA
December, 2004
Dear Mr. Wilson,
Our relationship with your company started
15 years ago when Rob started Spectrum Lighting
and I was given the task of finding a new
trucking company. At that time, I love hunter
green and my father gave me the advice of
looking for one who had clean equipment and
"good tires". I, with no knowledge
of anything business, got lucky and picked
Wilson Trucking.
Spectrum Lighting is a distribution center
for Satco and American Fluorescent Corporation.
Wilson has been a major part of our success
and your people in Charlotte have helped
with the stress of trying to please many
customers.
Buddy Barrier, Terry Dixon, Jimmy, Perry
and the drivers have become part of the Spectrum
family. Our few problems are handled promptly
and what they tell us happens, something
that is hard to find these days. They do
a lot of good PR work for Wilson and for
Spectrum Lighting.
In June, we will be expanding again and doubling
our space to take on more lines. We look
forward to doing more business with your
company.
Sincerely,
Lynne T. Pierce
The Spectrum Lighting Group
Charlotte, NC 28211
December 2, 2004
Wilson Trucking Company
Richmond, VA
Dear Helen,
This letter is sent to share with you company
our sincere appreciation for the wonderful
and considerate service your employee and
driver Ricky Hardy exhibits each week in
the delivery of our medical supplies.
I have many deliveries by various companies
on a daily basis, and Mr. Hardy is by far
the most cooperative and friendly I have
seen. To give you an example of the caring
and thoughtful spirit of this man, he is
greeted by our three retirement community
dogs upon his arrival, and he never fails
to reward each one with special treats. His
job is not an easy one, but he always wears
a smile.
Sincerely,
Dolores V. Mullens
Administrator
Hickory Hill Retirement Community
Burkeville, Virginia
The following is the text of a letter sent
from Terminal Manager Andy Carmire to Rick
Hardy:
Dear Ricky,
I want to express my gratitude for a job
well done. Delores Mullens called me and
wanted to be sure I commended you for a consistent
job well done.
What gratifies me the most is your tireless
effort on the longest peddle run in Richmond.
This is not the only customer I have heard
from regarding your personable approach to
your customers.
Your ability to grab the concept of Quality
Customer Care is exemplified in the attached
letter.
Your efforts are appreciated and notes such
as this prove you are a team player. WTVA
Richmond is a better facility due to your
efforts.
Thanks again.
Andy Camire
Richmond Terminal Manager
Wilson Trucking Corporation
November 23, 2004
We here at Woodworker's Supply, Inc. would like to give all the employees at
Wilson Trucking kudos for all your efforts.
In this past year the freight claims have
been minimal along with speedy deliveries.
This is the outcome of working as a team.
We look forward to continuing business with
Wilson in the new year. Thank you to all
and to all KUDOS.
Tammy Taylor
Traffic Manager
Richard Tipton
Operations Manager
June 1, 2004
Dear Mr. Wilson,
Donnie Hockaday has been delivering to our
company for the last several months. He is
one of the most cooperative truck drivers
who come to our warehouse. He is always friendly
and goes that little bit extra to get a difficult
job done quickly. He is a valuable public
relations asset for Wilson Trucking.
Sincerely,
John H. Bossong, President
Highway Safety Supply, Inc.
Brandy Station, Virginia
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